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 yyyyyy x. yyyyyy              483 pacific street apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

experienced management professional eager to contribute dynamic operations, administrative and coordination skills in a challenging operations manager assignment.

 

career profile

ø  over 16 years of successful, relevant operations management experience.

ø  skilled in exceptional customer service.

ø  notable coordinator and facilitator.

ø  strong leadership skills and team development abilities.

ø  knowledgeable in transportation, sales, account management and workflow facilitation.

ø  direct effective maintenance, cost control and budgeting as well as p&l.

ø  well-organized multi-tasker with strong detail orientation.

ø  self-motivated, self-directed.

ø  knowledgeable in business unit operations.

ø  contributor in critical process improvement.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in coordination, strategic planning and project management.

 

professional experience

iron mountain, inc.                                                                                                                      1994 - present

operations manager, port washington, ny 2009 - present

       oversee employees and general facility operations.

       coordinate with transportation, customer service and account management.

       monitor and evaluate workflow and conduct facility tours for clients.

       responsible for key account relationships.

       coordinate store maintenance and repair.

       screen and recruit hourly employees and implement cost-control initiatives and.

       oversee monthly budgeting.

       process financial data, employee information, establish departmental goals and

       counsel employees on attendance, productivity and other performance.

 

operations manager, moonachie, nj 2003 - 2009

       same responsibilities as above position.

 

operations supervisor, moonachie, nj 1999 - 2003

       managed operations personnel and distributed work assignments.

       processed accounts and coached employees.

       ensured outstanding customer service.

       provided shift coverage and relief and motivated department staff.

 

operations service specialist, new york, ny 1994 - 1999

       recruited to manage customer media in and out of slots and cycle containers to and from shelves in vault.

       maintained receiving records and release documentation.

       drove company van and truck to make special deliveries.

       answered incoming calls and contacted clients.

       tracked customer media and processed payroll.

 

 

 

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