career objective                              

enthusiastic team player with sharp customer service and administrative support skills in multiple industries eager to support the employer in optimizing operational performance

profile                                                

ø  offer 5 years of administrative and customer service experience, with expertise in office management, scheduling, financial operations, and event planning

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  successfully manage large volumes of critical information; review, update, and maintain databases and financial records

ø  work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; superior time management and organizational abilities

ø  dynamic communication, presentation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative settings

ø  strong technical proficiencies including microsoft office (word, excel, powerpoint, outlook), opera, holidex, and micros post systems

professional experience                

holiday inn seatac airport hotel, seattle, wa                                                                                        2009 c present

guest service agent                                                    

• provide exceptional customer service in a fast-paced hotel environment with more than 250 rooms; maintain superior levels of guest satisfaction
• perform reception duties including courteously and efficiently greeting and registering guests; handle telephone calls and messages
• accurately process payments and respond to any issues

 

alternative education counseling service, ankara, turkey                                                                       2007 c 2008

office manager / education counselor            

• successfully marketed programs offered by the school through extensive business development activities
• planned and managed special events and regular engagements, booked meeting rooms and made restaurant reservations, oversaw catering; attended meetings and took notes
• coordinated international and domestic travel arrangements for corporate management, other branches, and students; personally traveled to international schools to monitor quality of programs and ensure compliance with company policies
• diligently maintained company expense reports and monitored financial performance

 

holiday inn seatac airport hotel, seattle, wa                                                                                        2005 c 2007                    

front office supervisor / intern                                               

• oversaw all aspects of day-to-day front office activity and supervised team members; prepared employee schedule and organized all staff meetings and special events
• booked reservations, welcomed guests, managed check-in and check-out procedures
• consistently maintained clean and sanitary work environments; organized front desk, back office, and front desk closet
• resolved any issues during scheduled / night audit shifts

education                                           

hacettepe university, ankara, turkey                                                                                                      2004

associate s degree in tourism and hotel management