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David  C. Byrnes

2484 Mahogany Tree Lane Xxxxxx, XXXXXX xxxxxx abc@xyz.com xxx-xxx-xxxx

 

Dynamic, ambitious and focused IT professional seeking to integrate education and experience into an Information Systems Management position with a progressive organization.   Understanding of network infrastructure, business system applications and hardware/software support requirements.  Ability to drive IT management initiatives to maximize performance and serve the needs of end-users.  Thrive in a fast paced, high volume environment and provide superior customer service to both internal and external clients.  Core competencies include:

 


   Meet Deadlines & Exceed Expectations

   Quick to Foster Confidence/Gain Trust

   Hardware/Software Installation

   Maintain Current Industry Knowledge

   Excellent Communication Skills

   Detail Oriented and Organized

   Networking and Computer Systems

   Troubleshooting and Diagnostics

   Installations and Upgrades

   IP Telephony Solutions


 

Clearance:  Contractor Personnel Suitability Requirements - Department of Transportation

 

Accreditations and Certifications_________________________________

 


NCTS Converged IP Telephony Solutions

NCDS Call Pilot 3.0/2.x

NCSS Call Pilot 4.0 Installation and Maintenance

NCSS CS1000 Rls. 5.0 Database Administration


 


Meridian 1 Option 21/71 Installation/Maintenance

Meridian 1 Option 61/81Core Upgrade

Meridian Mail Installation/Maintenance

Meridian 1 ACD Administration

Meridian 1 BARS/NARS

Cisco 7500 / Cisco 10K Router Overview

Introduction to Juniper Router's

Titan 5500 D.A.C.S. (Digital Access Carrier System)

REACT2001 Administration

Introduction to TCP/IP

Troubleshooting TCP/IP

Succession 3.0 & IP Networking Design

System Engineering - Succession 3.0

Contact Center and Messaging Engineering, Release 4.2

IRISnGEN Administration & SEB/NetPath Programming

CS1000E 5.0 Installation and Commissioning (Exam 922-025)


 

Professional History________________________________________________

 

Wyle Inc./RSIS, Washington, DC (2002 to Present) - Network Operations Senior Technician /Engineer

   Provide leadership and oversight for the maintenance of 40 Nortel PBX Government sites, and offer 24x7 support utilizing  IRIS remote management tool.

   Administer to all site dispatches and ensure compliance with SLA s as defined by the FAA.

   Contribute calculations for product quotes for installations and upgrades using the Nortel Network EC Tool.

   Perform comprehensive analysis for the annual 7x12 traffic studies, as required by management.

 

Qwest Communications, Arlington, XXXXXX (1997 to 2002) - Network Operations Senior Technician

   Leveraged extensive technical savvy to provide 24/7 support for the DIA and VPN services; effectively troubleshot all problems including, power outages and functionality issues, and provided direction for cutovers.

   Utilize REACT 2001 to troubleshoot T1/DS1, T3/DS3 circuits with LECs and CLECs, and incorporated Access Titan 5500's, Alcatel 1631 and 1630 DACS to identify of digital cross-connects.

 

Senior Communication System Engineer

   Oversaw the design of a high speed digital and analog network; performed installation and provisioning of a PBX with 10,000 line capacity, and maintained service to over 30 T1 s supporting the voice, data and video networks.

   Appointed to project manage an OC-12 installation, and ensures customization resulting in 100% redundancy.

 

Bell Atlantic Meridian Systems, Vienna, XXXXXX (1994 to 1997) - Senior Technician        

   Provided service coverage for the Washington, DC area; performed hardware and software upgrades on Meridian Product Line, and oversaw migration of large-scale voice and data services.

 

Bell South Communications, Columbia, MD (1991 to 1994) - Technician           

   Performed installation and maintenance of a Meridian 1 Option 21-81 Core PBX systems, designed call routing to maximize efficiencies, and maintained wire management for the main distribution frames.

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