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yyyyyy x. yyyyyy

4548 aspen lake dr. apt. 310 xxxxxx, xxxxxx xxxxxx


driven administrative professional seeking a challenging office position where expertise in office administration, document processing, and customer service will prove instrumental to company success.


career profile


ø  offer over eight years of solid and progressive office management experience, including expertise within administrative procedures, insurance claim processing, and customer service capacities.

ø  demonstrate capacity to provide comprehensive support for all staff including scheduling meetings, client accounts, and effectively managing all essential tasks in both medical and insurance fields.

ø  adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

ø  adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

ø  excellent customer service skills, including front desk operations and processing client requests.

ø  familiarity with human resources functions, including records maintenance, reports, data processing, and project management.

ø  strong background in multi-tasking; effectively handling all client communication.

ø  demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and collaborating with authorities on client needs.

ø  dynamic written and verbal communication skills.

ø  background also includes scheduling, spreadsheets, reports, client files, and financial documentation.


professional experience


office manager healthsource of xxxxxx                                                                                                                                     2008

  capably provide support for all staff including appointment scheduling, communication with insurance companies, and effectively managing all essential tasks.

  managed broad scope of accounting/finance activities including posting payments, handling deposits, and patient financials.

  effectively hired and trained office assistant, and directed office staff; actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring


underwriter/customer service/claims examiner family heritage life insurance company of america   2003-2007

  sharp business acumen and experienced in managing broad scope of operations, from sorting claims, customer service and data entry to file management, account supervision and client status updates.

  successfully assembled policies for submission to policyholders, averaging 800-1,200 new business claims per week.

  responsible for the examination and evaluation of cancer, icu, and accidental death claims; effectively reviewed medical records and recommendation for claims payment or denial; 115+ claims a month with 96% accuracy.


sales/customer service arch wireless                                                                                                                              2000-2002

  successfully steered sales operations to generate high volume growth and revenue.

  consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

  efficiently managed broad range of operational activities including cash management, bank deposits, exchanges, product programming, and client payment processing.

  supervised the opening and closing of store and sales representative product training.


server longhorn steakhouse                                                                                                                                                     1990-2000



coursework in vocal performance kent state university kent, xxxxxx.                                                        1994-1995

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