yyyyyy x. yyyyyy
♦ 4548 aspen lake dr. apt. 310 ♦ xxxxxx, xxxxxx xxxxxx ♦
xxx-xxx-xxxx ♦ email@example.com ♦
driven administrative professional seeking a challenging office position where expertise in office administration, document processing, and customer service will prove instrumental to company success.
ø offer over eight years of solid and progressive office management experience, including expertise within administrative procedures, insurance claim processing, and customer service capacities.
ø demonstrate capacity to provide comprehensive support for all staff including scheduling meetings, client accounts, and effectively managing all essential tasks in both medical and insurance fields.
ø adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
ø adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
ø excellent customer service skills, including front desk operations and processing client requests.
ø familiarity with human resources functions, including records maintenance, reports, data processing, and project management.
ø strong background in multi-tasking; effectively handling all client communication.
ø demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and collaborating with authorities on client needs.
ø dynamic written and verbal communication skills.
ø background also includes scheduling, spreadsheets, reports, client files, and financial documentation.
office manager healthsource of xxxxxx 2008
capably provide support for all staff including appointment scheduling, communication with insurance companies, and effectively managing all essential tasks.
managed broad scope of accounting/finance activities including posting payments, handling deposits, and patient financials.
effectively hired and trained office assistant, and directed office staff; actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring
underwriter/customer service/claims examiner family heritage life insurance company of america 2003-2007
sharp business acumen and experienced in managing broad scope of operations, from sorting claims, customer service and data entry to file management, account supervision and client status updates.
successfully assembled policies for submission to policyholders, averaging 800-1,200 new business claims per week.
responsible for the examination and evaluation of cancer, icu, and accidental death claims; effectively reviewed medical records and recommendation for claims payment or denial; 115+ claims a month with 96% accuracy.
sales/customer service arch wireless 2000-2002
successfully steered sales operations to generate high volume growth and revenue.
consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
efficiently managed broad range of operational activities including cash management, bank deposits, exchanges, product programming, and client payment processing.
supervised the opening and closing of store and sales representative product training.
server longhorn steakhouse 1990-2000
coursework in vocal performance kent state university kent, xxxxxx. 1994-1995
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