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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                               Career Objective                                             


Driven Professional seeking a challenging position in where expertise in client services, administrative support, and customer accounts will prove instrumental to company success.




  • Offer over seven years solid and progressive experience, including expertise within Client Support, Administration, and Customer Service capacities.
  • Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to customer service environment.
  • Capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction both in person and via telephone.
  • Consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • Skillful at performing independently or within a team to exceed all operational goals and objectives.
  • Dynamic communication, presentation, negotiation, and relationship management skills.
  • Technical Expertise in Microsoft Office Suite


                                        Professional Experience                                      


Train Attendant/Motor Person Massachusetts Bay Transit Authority                             2007-Present

  • Consistently ensured delivery of quality customer service vital to sustaining and growing a loyal clientele base.
  • Effectively manage rapid transit safety procedures, including operation of blue line trains and passenger assistance.


Customer Service Agent Massachusetts Bay Transit Authority                                           2006-2007

  • Successfully provided exceptional customer service assistance to all clientele in the purchase of Charlie Cards and tickets.
  • Effectively provided information and met client needs regarding local directions and schedule information for all public transportation.


Customer Service Representative/Sales Agent Traveler s Rental Company                         2005-2006

  • Responsible for the consistent provision of quality customer service in the renting and returning of vehicles.
  • Successfully steered service upgrades and insurance sales operations to generate high volume growth and revenue.
  • Managed broad scope of operational activities including data entry, client communication, and administrative documentation.


Customer Service Representative/Travel Agent Crucon Cruise Outlet                                2001-2005

  • Sharp business acumen and experienced in managing broad scope of operations, from customer quotes and travel arrangements to vendor relations and sales.
  • Proficiently guided sales and ensured continual customer service throughout entire client relationship.




Bachelor of Arts in Communications Bridgewater State College

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000








Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (Specific Job Title) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include experience in customer service, office administration and client account management. An examination of my credentials will confirm that I am a skilled professional who thrives in a challenging work environment. I am driven, independently motivated, and results-oriented. I enjoy a challenge and work hard to achieve success. It is my practice to operate within a strict conduct of professionalism and integrity with my clientele. To complement this background, I offer dynamic communication, presentation, negotiation, and relationship management skills.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.








Tracey Leonard

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