Results-driven Management Executive eager to contribute expertise in driving operations, sales, customer relations, and team-building initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line performance.

 

Proficiency in all aspects of multi-unit management for retail operations including staffing, team-building, employee development, customer service, P&L, marketing, and promotions. Adept in selecting quality talent, and motivating, training, mentoring and guiding both leadership teams and associates to display productivity excellence. Substantial experience in merchandising, strategy planning, and capturing record-setting sales growth.  Resourceful, assiduous and versatile self-starter; set goals and decisively develop action plans for attainment.  Proven financial acumen; meticulously monitor fiscal status to optimize profitability, cost control, and budget compliance. Keen organizational, interpersonal, forecasting, problem solving, and communication skills. Able to revitalize struggling stores/regions and heighten employee morale, retention and motivation. 

 

Selected Achievements:

 

• Grew Big Lots North Carolina market into among the best for sales, ranking in top 10% every month.
• Championed efforts to place 2^nd nationwide in sales in 2005.
• Expanded market share to realize double digit comparable-store sales increases for 2004 and 2005.
• Slashed turnover rate at Big Lots from highest in company to second lowest within 12 months by cultivating, nurturing and achieving cohesive relationships with management and associates.
• Successfully increased sales revenues at Kohl s from $19M to $22M in one year.

• Received Store Manager of the Year award in 1998.
• Won Presidents Club Award in 1997, 1998 and 1999 as well as two Managers of Distinction awards for 1998 and 1999.
• Twice achieved Lowest Inventory Shrink for Southern Division as Circuit City Store Manager.
• Presented with Annual Leadership and Associate Development Award at Best Products, Inc. and earned rapid promotion to District Manager.
• One of only 25 chosen out of 10,000 applicants for role as National Executive Management Trainee at Sears, Roebuck & Company.

 

 

Sears Holdings Inc., 2008 to Present

District Manager  

         Spearhead district operations for 11 stores spanning four states and producing $9.5M.

         Oversee and drive performance of over 750 employees, visiting stores frequently to accurately assess attainment of goals and targets.

         Diligently monitor customer satisfaction, sales performance, controllable costs, profit, margin, operational processes, and compliance.

         Apply dynamic analytical talents toward evaluating store-level margin drivers such as solution selling, accessory attachment rate, inactive inventory, price change execution and POS.

         As active customer advocate, monitor and ensure top-level service to achieve strong Customer Satisfaction Surveys.

         Leverage significant teaching, coaching, training and motivational skills to lead personnel in providing exceptional service and achieve peak levels of productivity.

 

Continued

 

 

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Professional Experience continued

 

Woodmen Of The World, Greensboro, North Carolina, 2007 to 2008

Financial Advisor

         Conducted comprehensive needs assessments for clients to determine long-term financial goals, formulate customized investment strategies, and provide consultative guidance with retirement planning, wealth management, and life insurance.

 

Kohl s, Winston Salem, North Carolina, 2006 to 2007

Store Manager

• Directed efforts of seven managers and 170+ store associates with full accountability for P&L, sales goal attainment, inventory control, staff development, and customer service.
• Orchestrated efforts to capture double digit comparative-store sales for 2006.

 

Big Lots, North Carolina & Tennessee, 2004 to 2006

Regional Sales Manager

• Oversaw furniture sales for 55 locations in two states producing $95M per year in revenue.
• Enforced compliance with corporate policies and procedures related to customer service, store merchandising, staff training and retention, P&L, and financial management.
• Exercised strong leadership skills to train, motivate and coach managers and sales staff.

 

Lowe s Home Improvement, Kernersville, North Carolina, 2002 to 2004    

Store Manager

• Supervised, motivated and directed 140+ store associates and seven managers to achieve double-digit comparative-store sales for 2002, boosting revenues from $26M to $29M.
• Grew customer count 14% over previous year, increasing average ticket from $42 to $55 per sale.

 

Circuit City Stores, Inc.,  1995 to 2002

District Manager C North Carolina and Tennessee           (1998 to 2002)

• Coordinated staffing, training, and operational improvements across 12 stores and annual revenue of $165M+. 
• Improved sales for North Carolina market from forth to first quartile by replacing four Store Directors, developing 17 managers, recruiting 13 managers and fortifying workplace climate.

 

Store Manager        (1995 to 1998)

• Drove P&L, sales, inventory management, staffing, and customer service for four stores.
• Served as Store Manager for largest unit in chain having annual sales revenue of $45M+ and led daily operations comprised of 150 employees and seven managers.
• Chosen as training store for all new store managers based on proven performance.
• Drew upon considerable planning and organizational skills to open two stores and relocate one.

 

Prior Background:

District Manager / Store Manager, Best Products, Inc., 1993 to 1995

Manager / Merchant, Sears, Roebuck & Company, 1983 to 1993

 

 

Business Administration/Accounting, University of North Carolina, Wilmington, North Carolina     

 

Certified Franklin Covey Instructor

 

Professional Development:

The Leadership Advantage; Leadership Training for Managers C Dale Carnegie

Communication Skills for Managers C American Management Association

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

In addition to significant experience in regional/district operations management,  I bring to you an outstanding background in propelling sales growth, a proven track record in strengthening employee retention and performance, and exemplary expertise in profit and loss (P&L) management, merchandising, staff training and development, and optimizing revenue production. To complement these qualifications, I offer extensive and successful experience in steering new store openings and relocations.

  

As a proactive contributor to your organization, you will find me to be a determined professional committed to supporting you in achieving your objectives through polished business acumen, sharp leadership talents, and excellent initiative. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future. 

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy