results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding executive-level management role within a dynamic and successfully progressive organization where the utilization of skills attained from previous positions can achieve future internal promotions, drive corporate sales, and enhance overall levels of customer satisfaction.
offer over 18 combined years of solid experience within general / operational management,
retail sales, and multi-departmental buyer roles, including expertise in
profit / loss analysis, training / development, and customer relations capacities.
operational management expertise
ø demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving operational problems in a proactive and productive manner while maintaining high quality standards and exceptional personal and professional work ethics.
ø excel within independent or team-based environments to meet and/or exceed all organizational goals and objectives while contributing proven business acumen and sharp troubleshooting abilities.
ø effectively apply dynamic communication and interpersonal relationship-building skills toward guaranteeing the delivery of quality customer service.
ø capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services skills, both in person and via telephone.
ø seamlessly blend strong team-oriented decision-making abilities with outstanding organizational skills and solid leadership attributes.
training / development expertise
ø foster synergistic teamwork across a multitude of personnel levels while making solid organizational decisions to reflect positively on customer satisfaction and store well-being.
ø adept at motivating employees to perform to the best of their abilities and delegating tasks to allow individualized work-related confidence, while ensuring the completion of all operational targets and milestones.
ø conduct valuable regular meetings for management and store associates to improve communication measures and encourage useful staff feedback, while concurrently working toward developing balanced and informed team members capable of handling various business situations.
ø empower associates to make decisions to reflect positively on customer satisfaction and company-oriented well being.
general manager / market manager
ø maintain responsibility for overall daily business activities and the operational performance success of six retail locations within one of the nation s largest retail office supply superstores.
ø perform dynamic district-wide training for all incoming management personnel, as well as provide comprehensive employee training / development based on both new and existing professional development programs.
~ key achievements ~
honored with a nomination for the 2007 silver stapler award.
actively assisted with the profitable openings of several new chicago-area store locations.
store manager / area manager
ø oversaw multi-unit operations of seven regional retail locations, as well as concurrently operating several chicago-area locations to achieve maximum operational profits and corporate success.
ø provided extensive regional training duties for all employees utilizing proven corporate-wide development programs and valuable professional techniques.
~ key achievements ~
created and personalized a dynamically effective in-store training and development program which was adopted region-wide for all personnel, including developing, implementing, and maintaining high quality standards for all associates to provide consistency within business operations.
successfully implemented a unique inventory flow program which was adopted region-wide to achieve overall operational success.
chosen to effectively evaluate and proactively implement a newly developed and substantially beneficial company-wide time and attendance system within regional retail locations.
multi-department buyer / area manager
ø handled all senior-level buying responsibilities for various high margin departments within several locations of this midwestern chain of big box home improvement centers.
ø supervised multi-unit operations and provided optimal area-level management support within various regional locations to achieve consistently high levels of operational success and uphold exceptional customer service standards at all times.
~ key achievements ~
achieved store-wide and industry recognition for developing the innovative store of the future concept.
successfully developed several cost-effective, yet profitable own brand label lines.
substantially increased comprehensive store-based and district-wide revenues each year of employment.
hiring agent name
i am currently seeking a challenging and rewarding executive-level management role within a dynamic and successfully progressive organization, and am submitting my resume for your review.
i offer over 18 combined years of solid experience within general / operational management, retail sales, and multi-departmental buyer roles, including expertise in profit / loss analysis, training / development, and customer relations capacities. it is my hope that the utilization of skills attained from previous professional positions will assist me in achieving future internal promotions, driving corporate sales, and enhancing overall levels of customer satisfaction as a successful team player within your company.
i pride myself on seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and proven interpersonal relationship-building techniques. in addition, you will find me to be a results-driven, solutions-focused and detail-oriented team player who is dedicated to supporting your overall operational goals and objectives. i am confident that my unique personnel training / development techniques, demonstrated business acumen, and exceptional communication skills will prove to be incredible assets to your professional team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
yyyyyy x. yyyyyy
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