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yyyyyy x. yyyyyy                                         

5100 coe ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

client-focused service professional eager to contribute exceptional customer service and operational skills toward supporting the employer as a driven and productive team member


ø  offer numerous years of experience in safety / security, customer service, sales, and operational management

ø  conduct exhaustive patrols of facilities, including buildings, parking areas, perimeters and peripheral grounds; monitor entry gates

ø  dynamic communication, presentation, negotiation, and relationship management skills; demonstrated ability to excel under pressure and meet critical deadlines

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

circulation district manager, the monterey county herald, monterey, ca                                               2004 c present

  • oversee all aspects of circulation operations for the cities of seaside and marina; maintain outstanding levels of customer satisfaction and retention
  • execute a full scope of human relations responsibilities, including recruiting, hiring, contracting, and disciplining carriers; investigate and resolve escalated delivery issues
  • strategically plan deliveries, develop throw lists, and manage down routes; provide inter-district managerial support  as necessary    


parking facilities worker, city of monterey, monterey, ca                                                                    2008 c present

  • diligently conduct foot patrols and provide security watch services at the cannery row garage; entrusted with opening and closing garage facilities
  • greet customers, collect parking fees, and assist with all client needs


service deli clerk, albertsons, pacific grove, ca                                                                                              2006 c 2007

  • provided excellent customer service in a fast-paced deli environment; prepared and sold foods, maintained safe and sanitary conditions, and continually monitored inventory to ensure quality and freshness of all items


cruise sales agent, expedia / travelscape, las vegas, nv                                                                   2003 c 2004

  • applied strong client relations skills and company knowledge toward answering customer queries and booking cruises


customer associate, safeway select bank / amicus fsb, las vegas, nv                                              2001 c 2002

  • delivered superior service and assistance to existing and prospective bank clients; worked independently in providing in-person and telephone support


sales associate, globalnet communications, las vegas, nv                                                                 2001

  • performed business development activities promoting communications technologies; managed booth in busy grocery stores


vacation specialist, hilton grand vacations, las vegas, nv                                                                  2000 c 2001

  • contacted customers to sell special packages; maintained detailed client database


network analyst, nos communications, las vegas, nv                                                                        1998 c 2000

  • conducted extensive cold calling and business development efforts to increase client base


~ military background ~

flight crew / aircraft technical team, us navy; 5+ years

education & credentials                

microsoft certified systems engineer (mcse), university of nevada c las vegas, las vegas, nv         2003


post police academy, riverside community college, riverside, ca                                                       1995


~ military training ~

us navy search and rescue training school ~ aircrew training school ~ aviation electronic "a" school ~

basic electronics and electricity

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