yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

objective

results-driven individual eager to contribute broad scope of experience in mortgage loan origination, account management and customer service in a challenging assignment.

 

career profile

ø  over ten years of home mortgage and account management experience.

ø  associate s degree.

ø  wide-ranging sales, customer service and general operations background.

ø  recipient of service award in 2008.

ø  knowledgeable in complex financial service documentation and procedures.

ø  skilled in policy, procedures and process improvement.

ø  well-versed in us customs regulations/issues and importation administration.

ø  comprehensive grasp of mortgage loan origination and negotiation.

ø  outstanding communications and presentation skills.

ø  expertise in providing support to senior management.

ø  well-organized multi-tasker with strong detail orientation.

ø  strong background in dance and aerobics.

ø  active as community activity coordinator and volunteer.

 

professional experience

wells fargo home mortgage, long beach, ca                                                                                 2003 - 2008

home mortgage associate

       originated mortgage loans and managed files from opening to closing.

       maintained documentation and coordinated with escrow, sales, customers and processing.

       participated in california support model program which increased market share and loan quality.

       recipient of service award in 2008 and closed on $5.8mm and 13 units.

 

expeditors international, los angeles, ca                                                                                        2000 - 2003

import coordinator

       managed nissan motor company account and monitored ocean imports with five-day customs clearance.

       assisted customers with general customs compliance problems.

       service excellence award, 2003.

 

education

dean college, franklin, ma

associate degree, 1996

 

alvin ailey dance theater, new york, ny, 1998