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Yyyyyy x. yyyyyy

Address:       0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:          (xxx-xxx-xxxx                                                                

Citizenship:  United States

SSN:              xxx-xx-xxxx


Announcement#       SI-195918-08-DH-08-242

Agency:                      Social Security Administration

Position:                    Management Assistant


Core Competencies

Administrative Assistance, Operations Support, Project Management, Information Gathering, Data Research and Analysis, Reporting, Human Resources, Staffing, Interviewing, Orienting/ Training, Employee Relations, Timekeeping, Reception, Phone Management, Records Management, Appointment Scheduling, Quality Assurance, Verbal Communications, Written Communications, Problem Solving, Relationship Management, PC Operations, Software Proficiencies, Database Management/Entry, Typing/Wordprocessing


Professional Experience


2002 C Present

Advocate Lutheran General Hospital

Park Ridge, IL                  

Central Processing Technician

Supervisor:                  Scott O Connorxxx-xxx-xxxx

Annual Salary:                        $37K

Hours per Week:         50
Proficiently assist Supervisor in interviewing, orienting and training new hires. Contribute strong attention to detail and sharp organization skills toward tracking employee time and attendance. Efficiently manage phone and email communications, responding to as many as 50 inquiries daily.  Effectively manage Care Connection database/data entry at optimal accuracy.

1997 C 2002

University of New Mexico Medical Center

Albuquerque, NM    

Medical Office Assistant

Supervisor:                  Jill Foster, 505-272-2111

Annual Salary:                        $28K

Hours per Week:         40

Applied sharp communication and organization skills toward responding to high-volume phone inquiries. Presented a professional, positive image in greeting customers and consulting on medical coverage issues.  Efficiently scheduled appointments and followed up with customers on future appointments to ensure compliance. Productively audited and maintained detailed medical records.  Effectively managed accurate routing of crucial mail.


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Yyyyyy x. yyyyyy                                                                  Page 2 of 2


1989 C 1997

United States Navy

Long Beach, CA                                                        

Hospital Corpsman (Medical Administration Assistant)

Supervisor:                  Dalph Wason (co-worker), 847-723-2210

Annual Salary:                        $35K

Hours per Week:         Full-Time Active Duty

Facilitated superior administrative support, including the quality management of complex medical records. Conducted extensive customer interviews to obtain medical histories and provided customers with appropriate documentation supporting their specific health care/medical needs.

Proactively conferred with medical providers on emergency situations in a timely manner. Efficiently processed pilots and Navy Seal candidates through Ophthalmology Department and conducted eye exams to test basic vision, depth perception and color acuity.




University of Phoenix-Chicago Campus

Degree:          Bachelor of Science

Major:             Business Management; Specializing in Human Resources

Graduated:    May 2008

GPA:               3.2

Credits:          108

Coursework: Organizational Behavior; Management: Theory, Practice and Application;

Employment Law; Business Law; Project Management; Research and Evaluation;

Economics for Business; Financial Accounting; Managerial Finance; Marketing;



Specialized Training


Graduate, Naval School of Health Sciences, San Diego; 1992


Technical Experience


Microsoft Word, Excel, Medical Database











Yyyyyy x. yyyyyy

Address:       0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:          (xxx-xxx-xxxx                                                                

Citizenship:  United States

SSN:              xxx-xx-xxxx






RE:      Announcement# SI-195918-08-DH-08-242; Management Assistant, SSA



I am extremely interested in being considered for the above-referenced position, and am providing my resume and KSA responses per submission guidelines. In advance, thank you for your time and consideration.


As indicated, I offer numerous years of administrative-related experience supporting the requirements of this position.  I possess strong skills in providing quality administrative support, delivering superior customer service, managing front desk and operational functions, and handling a broad range of human resource activities.  I excel at applying my strong organization, prioritization and time management skills toward maximizing productivity and efficiency while maintaining high quality standards.  Additionally, I have extensive experience in government and military environments.  To complement this, I offer a Bachelor of Science in Business Management and am PC literate.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy






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