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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

 

Office Specialist

 

Front Desk/Reception ♦ Administrative/Business Support ♦ Customer Service

 

yyyyyy x. yyyyyy

Profile of Qualifications

 

Ø  Over a decade of broad-scope administrative/office and customer service experience across varied industries, illustrating talent for rapidly adapting knowledge/qualifications to new environments and responsibilities; adept in quickly acquiring and applying new skills to meet company needs

Ø  Well-versed in office/business operations ranging from reception, executive assistance, multi-line phone management, correspondence/document production, and supplies/services coordination to accounts receivable, invoicing, reconciliations, cash balancing, financial reporting, and quality assurance

Ø  Client-focused, service-oriented professional with dynamic communication, interpersonal relation and problem solving abilities; excel in defining customer needs and troubleshooting issues to ensure consistent delivery of world-class servicing

Ø  Expertly prioritize, plan, coordinate, and manage workflow/projects to optimize use of time and resources, boost productivity and meet critical deadlines

yyyyyy x. yyyyyy

Professional Experience

 

Receptionist, Keller Williams Gold Coast Realty-Chicago, IL                                                             2008-2009

Contributed sharp communication and interpersonal relation skills toward responding to/directing customer calls as well as liaising between real estate agent and market center accountant

Applied strong attention to detail toward auditing complex paperwork/documentation for quality assurance

Efficiently controlled office inventory and coordinated orders for both supplies and office equipment services

Effectively set up and managed conference room

 

Card Services/Branch Representative, Chicago Patrolmen s Federal Credit Union-IL             2005-2007

Proficiently processed credit card applications and serviced client accounts, including addressing phone/on-site credit inquiries, opening new accounts and assisting with account, IRA and Share Certificate transactions

Instrumental in driving membership/business growth through superior service

Accurately balanced ATM machines across 11 locations

 

Accounts Receivables/Customer Service, U.S. Plastic Lumber, Ltd.-Chicago, IL                     2000-2003

Managed accounting functions including customer invoicing, discrepancy reconciliations, credit memo processing, and receipts posting as well as month-end journal entries and accounts receivable reporting

Demonstrating adaptability and commitment to company needs, concurrently assisted with call center inbound inquiries as well as special administrative projects

Call Center Rep/Customer Service Internet Manager, Montgomery Wards-Glenwood, IL  1997-2000

Proficiently handled high-volume inbound customer inquiries and resolved complaints within 24-hour turnaround time; productively followed-up/provided detailed resolution verifications and relied upon to manage any escalated issues for prompt results

Strategically managed and assigned departmental workflow to meet critical performance goals

Proactively responded to Better Business Bureau, Attorney General and related consumer agency issues by drafting and producing effective correspondence

Served as key support to President, with responsibilities ranging from managing executive inbound email and phone communications to assisting lobby customers

yyyyyy x. yyyyyy

Education

 

Bachelor Degree-Business Administration Candidate, Northwestern Business College

 

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