Yyyyyy x. yyyyyy                                                                                        ADDRESS

PHONE #                                                                                   abc@xyz.com

 

Career Objective                                                                                            

Results-driven leader eager to contribute sharp management, team-building and client servicing talents toward actively supporting a dynamic organization in optimizing operational performance

 

Profile                                                                                                              

Ø  Offer progressive experience in operations management, including extensive experience in training and motivating team members, with comprehensive customer service background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

Ø  Proficient in Microsoft Office.

 

Education                                                                                                         

B.S. in Business Administration (In Progress) - Western International University, Graduating in 2008

 

Professional Experience                                                                               

Convergys - Moore, OK                                                                                                             2007-Present

Technical Representative, Point of Contact

  Demonstrate strong technical expertise and communication skills in providing complete technical assistance to customers, with strong focus on delivering superior services.

  Maintain full accountability for optimizing handle time, after-call time, auxiliary time, hold time and quality in order to boost productivity and efficiency.

  Liaise effectively with service level department to coordinate with team members regarding known issues, call flow and policies/procedures changes in a real-time environment.

 

Sitel - Norman, OK                                                                                                        2002-2007

Operations Manager

Team Manager

Project Trainer

Fraud Operations Quality Assistant

Mainbank Customer Service Representative

  Consistently promoted to contribute dynamic interpersonal relation and leadership skills in managing all levels of employees, with full accountability for effective administration of daily operations.

  Spearheaded diverse administrative activities ranging from mentoring, training and performance evaluation to workflow planning and attending lead team and staff meetings, demonstrating exceptional project management and organization skills in achieving operational goals and timelines.

  Relied upon by team members and management to apply industry expertise and strong communication skills toward responding to escalated customer calls, troubleshooting problems and delivering prompt resolutions.

  Conducted comprehensive review and analysis in order to answer questions and take escalated calls for fraud operations representatives.

  Planned and facilitated organizational functions to boost productivity and effectively reduced department handle time, hold time, after call time and auxiliary time.

 

Lawter and Pitts - Oklahoma City, OK                                                                             2000-2001

Legal Assistant

  Exhibited solid analytical talents in preparing/filing court documents and taking depositions.

  Effectively negotiated with clients and insurance companies in order to reach satisfactory settlements.

 

Community Service                                                                                          

Sitel Norman                                                                                                                 2004-2007

Director of Fundraising Activities

  Actively organized and directed fundraisers and chaired numerous charities, including: Relay for Life, United Way, Angel Tree and Toys for Tots.

Yyyyyy x. yyyyyy                                                                                        ADDRESS

PHONE #                                                                                   abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have progressive experience in operations management, assuming increasing levels of responsibility for projects and employees.  To complement my experience, I am currently pursuing a Bachelor of Science in Business Administration.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy