Yyyyyy x. yyyyyy
Post Office Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Citizenship: United States
Position: Passport Specialist
Passport Processing; Travel Document Issuance; Quality Control; Fraud Prevention; Verbal and Written Communications; Customer Service; Team Leadership; Training; Point Of Sale Processing; Administrative Operations; Government Contracting; Project Management; Finance; Accounting; Database Management/Data Entry; Procurement; Job Costing/Estimating
Charleston Passport Center
Charleston, South Carolina
Team Leader/Quality Control
Proactively lead personnel to control quality in issuing passports and related travel documents. Proficiently use Travel Document Issuance System (TDIS) to compile, edit and maintain individual applicant data. Input and coordinate applicant credentials using Odyssey. Secure applicant submission of appropriate documentation through effective Information Request Letters (IRLs) as well as suspense calls; closely review, analyze and troubleshoot sensitive materials prior to contracting approval from Adjudicators. Facilitate fraud prevention/risk control measures by processing and evaluating NPIC email transmittals and administered complex spreadsheet database. Efficiently examine, evaluate and distribute NIPC Email transmissions and route to appropriate departments for prioritized disposition. Manage fee issues through proactive correspondence with applicants, addressing issues such as improper fee submission and oversee Point of Sale/Change Service Of Payments, accurately collecting passport processing fee money orders/checks/credit card payments. Scan and review photo images and print passport books, including routine, expedite and OPDP orders.
November 1986-September 2005
Summerville Heating & Air, Inc.
Summerville, South Carolina
Demonstrated dynamic business management and administrative skills in steering operations of busy company specializing in residential and commercial HVAC services. Effectively recruited, trained, assigned, and supervised administrative/clerical personnel and motivated staff to maximize productivity and efficiency. Coordinated competitive project bids/job estimates. Strategically coordinated and dispatched service calls to effectively use human and equipment resources as well as ensure timely customer servicing. Cost-effectively initiated, negotiated and facilitated equipment, materials and supplies procurement. Developed and executed annual preventive maintenance contracts for clientele.
Efficiently coordinated licensing/permitting for regulatory compliance. Steered finance/accounting operations ranging from bank account reconciliations and deposits, payroll processing and tax reporting/payments to accounts receivables/payables, including General Ledger (G/L); effectively used QuickBooks Pro accounting software. Oversaw general clerical functions such as phone management and incoming/outgoing mail processing.
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June 1977-November 1986
DAR Machine & Metal Works, Inc.
Summerville, South Carolina
Successfully coordinated and administered government contracts, including arbitrations with Naval Shipyard; led staff training in department functions. Conducted on-site visits as key point of contact in contract fulfillment.
Ensured delivery of quality customer service in handling/routing multi-line incoming phone communications, responding to inquiries and troubleshooting problems.
Proficiently reconciled 6 bank accounts and managed daily bank deposits. Steered payroll processing from calculating employee timesheets and calculating wages/salaries to preparing detailed quarterly tax reporting documentation. Efficiently and accurately managed billing, receivables/payable and G/L accounts. Requested and evaluated vendor/supplier proposals for materials, equipment and supplies. Maintained complex job project filing system.
Computer Coursework, Trident Technical College-Charleston, South Carolina; 2006
Diploma, Goose Creek, South Carolina; 1977
MS Excel, Word, Outlook, Access; Quick Books Pro; varied passport/travel document systems
Typing: 55 wpm accurate
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