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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •




results-focused leader specializing in driving business growth, building solid teams, controlling budgets, and cultivating a strong brand image eager to offer 18 years experience toward maximizing an employer s success.



profile of qualifications


         integral leader who offers a proven record of progression to positions of higher-level responsibility and authority, along with utilizing diverse multi-company knowledge to improve sales, product awareness, and brand imaging.

         top performer who makes decisions to reflect positively on operations productivity, corporate well-being, and customer satisfaction, including building strong teams with low turnover rates and high levels of company loyalty.

         excellent communicator who seamlessly interfaces among retail executives, associates, vendors, and customers.



key areas of expertise


operations management               loss prevention                              p&l responsibility                  start-up operations

team building / training             workflow prioritization                process improvement              safety / quality control

strategic analysis / planning       retail visual merchandising        budget / expense control       client / customer relations



career highlights


         spearheaded improvements to reduce waste and enhance value-added processes for customers and team members.

         served as a grand opening facilitator to open new locations and train associates to ensure consistent operations.

         demonstrated talents as a production manger for a company s largest location maintaining the best cycle time.

         participated as a technical school liaison to effectively recruit new store associates throughout the company.

         created standardized pricing structures for all sublet vendors to increase efficiency among all operations.

         championed and implemented company and store initiatives for seamless execution and improvement.

         recognized for job excellence upon receiving managerial role only 12 months from initial sales hiring.



professional synopsis


operations manager

carmax the auto superstore, houston, tx                                                                                                                  2000 c present


         utilize broad scope of industry knowledge and dynamic business acumen to direct all facets of store operations, including analyzing reports and monitoring trends, as well as managing p&l and identifying process improvements.

         drive business growth by recruiting, training, and managing top-performing 80-member associate and management teams to support service operations and company objectives, along with collaborating with executives to promote vision, direction, and staff development which are instrumental in boosting profits within competitive marketplaces.


store manager

firestone tire, san antonio, tx                                                                                                                                                1997 c 2000


         maximized bottom-line results across several company locations throughout the san antonio market, including directing comprehensive store operations, sales, associate development, p&l, budget control, and customer service.

         liaised among top vendors to build and sustain productive operations, and handled all accounts payable processes.


store manager

national tire warehouse, dallas, tx                                                                                                                                     1992 c 1997


         applied solid leadership talents toward directing store operations consistent with corporate values, including formulating decisions based on analysis of sales reports and conducting team meetings to improve communications.





associate of science in business administration                                                                                     college of the air force

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