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yyyyyy x. yyyyyy                         0000 xxxxxx xxxx , xxxx , xxxxx 00000





information technology professional with expertise in ms pc platforms, desktop support, work station, maintenance, networks and application development, technical support, database administration and customer service, eager to contribute toward defining, integrating and launching innovative reliability/productivity solutions in an it assignment.


career profile

ø  a.s., computer sciences.

ø  microsoft certified professional.

ø  a+ certification.

ø  extensive professional development (see below).

ø  over 20 years of relevant it background.

ø  career built with major organizations in the it industry.

ø  expertise in desktop/pc support.

ø  meet stringent deadlines on consistent basis

ø  excellent team player.

ø  record of progression to positions of increasing authority and responsibility.

ø  knowledgeable in software, databases, operating systems and networks.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  capacity to restructure business requirements into technical specifications.

ø  skilled in tracking mac and ip addresses.


professional experience

symantec corporation, heathrow, fl                                                                                          2000 - present

senior desktop pc support analyst engineer

       recruited to exercise wide-ranging it duties and responsibilities.

       effectively build/support 800+ windows workstations.

       developed, implemented and process re-images of workstations from cd-rom.

       posted outstanding yearly evaluations consistently outperforming colleague technician team.

       assumed responsibility to troubleshoot network and application issues.

       effectively clean virus and mal-ware from organizational computer systems.


newport group, heathrow, fl                                                                                                        1998 - 2000

pc support specialist

       successfully designed and supported 50+ windows nt 4.0 workstations including two nt 4.0 servers and two novell 4.11 servers and six laptops.

       delivered exceptional support for 15 hp printers, three xerox tektronix printers and 63 com switches.

       facilitated daily operations of enterprise data networks.

       performed well-received installation/repair of modems, servers and leased line equipment.

       directed comprehensive organizational data communications covering local area networks, communications with remote installations, modem communications and network security.

       utilized lan topology and software including ethernet and servers.

       led effective installation, testing, maintenance, documentation and support of systems software.

       orchestrated modification of existing systems.

       drove efficient installation of new systems software for critical enterprise needs.



yyyyyy x. yyyyyy

page two





       ensured coordination, control and maintenance of organizational pcs.

       tracked and monitored compatibility and integration with enterprise strategies.

       managed vendor relations.

       oversaw network service desk operations.

       administrated network change control and documentation.



earlier background

prior to 1998, served as systems engineer, dataflex corporation, maitland, fl; product verification laboratory technician, distributed processing technologies, maitland, fl; field service technician, martin marietta information group, orlando, fl; field service technician, waldec group inc., winter park, fl; and senior electronics technician, maynard electronics, lake mary, fl.  in these assignments, built outstanding customer support, installation, operating system, testing, repair and troubleshooting skill sets, and was recipient of multiple company awards for outstanding performance.



technology skills

mis/systems, policies, procedures

microsoft office applications 1997-2007

advanced desktop support

advanced helpdesk support




client relations/development

process development /implementation

deductive troubleshooting


ms access


windows xp support os

windows xp support apps

windows 2000 pro server

windows 2000 networking

supporting nt 4.0

small project management

qip basic training

nt 4.0 core




systems institute of technology

a.s., computer sciences, 1989


microsoft corporation, redmond, va

microsoft certified professional, 1996


international society of certified electronics technicians

certification, registration #ac-14088, 1989


computer trade and industry association

certification, a+, #495dtt0437, 1989



certified, toshiba technician  xxx-xxx-xxxx


cmt, computer maintenance, 1987


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