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yyyyyy x. yyyyyy                                                              0000 xxxxxx xxxx , xxxx , xxxxx 00000




versatile business professional offering dynamic skills in operations management, insurance restoration, estimating, customer service and quality control eager to contribute to the success of a progressive organization


career profile

ø  b.s. degree.

ø  certified in smoke, fire and water damage restoration.

ø  solid experience in all phases of insurance restoration services.

ø  provide exceptional marketing services to insurance agents and adjusters.

ø  record of progression to assignments of increasing authority and responsibility.

ø  proven entrepreneur who has managed own business.

ø  knowledgeable in all facets of business management.

ø  demonstrated competence in team leadership and customer service/relations.

ø  adept in administrative procedures, policy/procedures and data entry.

ø  expertise in qc, resource management, scheduling and budgeting.

ø  skilled in coordinating with multiple vendors.

ø  designated for critical estimating assignments on fire, wind and water damaged properties.

ø  proficient in iicrc standards.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administrative support on a consistent basis.

ø  notable ability in personnel training and administration.

ø  capability in advanced business software applications including ms office suite and xactimate.

ø  extremely active in community as volunteer, board member and organizational treasurer.


professional experience

paul davis restoration/hays & sons complete restoration, muncie, in                       1993 - 2003 / 2007 - 2008


       tasked to evaluate and determine estimates/job costs for damages caused by fire, water and rain.

       held responsibility for damage payouts exceeding $75,000.

       designated to train employees and conduct performance evaluations.

       utilized iicrc standards in performing residential property restoration estimates.

       assumed responsibility for database updating, procurement, inventory and delivery of building materials.

       effectively negotiated multiple, positive settlements among adjusters, contractors and home owners.

       delivered accurate estimates within one business day.

       gained expertise in implementing action plans to mitigate damage to structures and contents.

       selected to attend iicrc courses leading to certification in smoke, fire and water damage restoration.



additional career background

during 2003-2009, served as owner/operator, curtain call by angela, and teacher, st. mary s preschool, both of muncie, in.  in these assignments, built outstanding management, organizational, financial control, marketing, facilitation and communication skill sets.




ball state university, muncie, in

bachelor of science, speech pathology and audiology, 1993



professional affiliation

window covering association of america (wcaa)

treasurer, january 2009-present

yyyyyy x. yyyyyy                                                              0000 xxxxxx xxxx , xxxx , xxxxx 00000







cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an operations management assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a b.a. degree and over 15 years of successful experience in insurance restoration and business management.  to complement this background, i possess demonstrated expertise in insurance estimating, staff supervision/training, materials procurement, customer service, contract negotiation and meeting iicrc standards, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy












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