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career objective
bilingual manager eager to contribute superior leadership, team building, and communication skills toward supporting the employer in optimizing operational and financial performance
profile
ø extensive practical experience in operational management, sales and marketing, and business development, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø demonstrated ability to identify, qualify, hire, and retain ideal position- and location-specific employees; solid record of increasing departmental and corporate performance through effective staff recruitment and training
ø sharp business acumen and experienced in managing broad scope of functions; execute multiple responsibilities simultaneously and under heavy pressure
ø dynamic communication, presentation, negotiation, and relationship management skills
ø fully bilingual in english / spanish
~ technical proficiencies ~
ms office (word, excel, powerpoint, outlook) ~ aldus pagemaker ~ corel draw ~ drake ~ tempworks ~ peachtree
professional experience
soliant health, houston, tx 2006 c 2007
regional operations manager
- successfully established and oversaw all aspects of operations for the sales and recruiting departments of this leading healthcare staffing company
- played an integral role in launching new traveling pharmacist assignment program as the company expanded on its original book of business focusing on local assignments
- actively drove marketing efforts including advertising campaigns, trade show participation, website development, and job postings
- led team in increasing business growth through providing excellent customer service, securing new contracts, and retaining loyal clients
cardinal health staffing services, houston, tx 2004 c 2006
regional operations manager (2004 c 2006)
- in recognition of outstanding performance, steadily progressed within this fortune 500 company to attain position responsible for strategic planning, operational management, and financial administration across 19 states
- developed and implemented local and regional sales plans, business growth and client retention initiatives, standard operating procedures, customer service guidelines, and staff development programs
- expertly negotiated and approved local, regional, and national staffing contracts
- oversaw budget planning and administration in line with company revenues and financial goals
client service manager (1999 c 2004)
- recruited, screened, interviewed, and hired pharmacists and certified pharmacy technicians for temporary and permanent placement in major hospitals, home infusion, and outpatient facilities throughout texas, louisiana, and florida
- directly trained, supervised, evaluated, and counseled client service supervisors to continually improve staff performance and customer satisfaction levels
- prepared new business contracts, managed major accounts, and worked closely with clients to develop solutions; cultivated lasting professional relationships that resulted in increased business c grew sales by 86% in first year alone
stephen e. garner, p.c., houston, tx 1998 c 1999
legal assistant
- performed a range of administrative functions to support busy litigation attorney; prepared legal documents, drafted correspondence, managed calendaring, and oversaw trial prep
education
university of houston downtown
studies toward bachelor of business administration in management anticipated graduation 2011
associate s degree 2004
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