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Yyyyyy x. yyyyyy



Operations Manager

Financial Analysis ~ Inventory Analysis ~ Sales Forecasting


Results-driven Food Services Director eager to contribute expertise in driving Operations, Contract Administration, Client Relation, and P&L initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line performance.


Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, food service and restaurant management, tactical product branding and exposure initiatives, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of numerous culinary environments due to advanced practical and academic training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 


Functional Competencies


Ø  Strategically forecast, develop and administer annual budget to maximize use of resources, control costs and boost bottom-line profits.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

Ø  Contact regular and prospective customers to demonstrate products, explain product features and benefits as well as solicit orders for procurement.



Professional Career Track


Food Service Director / GM, South Jersey Food Service, Inc.                       1993-2009


  Primary responsibilities included comprehensive development and implementation of internal policies and procedures.  Specific functions included;

  Forecasted and implemented yearly budgets;

  Maintained existing Food Service contracts (customer base of 1k>) to surpass client expectations;

  Managed Corporate Dining and Conference Rooms to meet quality and service expectations and standards;

  Professionally managed client cafeteria, executive catering, and full service vending needs for this 24/7 operation;

  Reviewed activity reports, P&L, and financial statements to determine progress and status in attaining company objectives;

  Established all company policies and procedures;

  Set standards and specs for all food and supply purchases;

  Trained and managed all staff members to maintain 110% customer satisfaction.


Food Service Director / GM, Corestates Bank, N.A.                                      1987-1993


  Primary responsibilities include;

  Promoted to this position upon my predecessors retirement;

  Directed this $3> million Corporate Food Service operation for over 2k employees;

  Managed and directed corporate cafeteria to meet CEO s expectations;

  Managed and directed upscale private dining room for CEO;

  Managed and directed seven private dining rooms for Bank Executives;

  Supervise and schedule kitchen and waiter/waitress staff of 25;

  Developed annual budgets, handled forecasting, planning, and report preparation;

  Managed Corporate Stadium Super Box at Veteran s Stadium;

  Opened corporate gift shop, solely accountable for all preparations, set up, and vendor selection;

  Set up and operate distribution of corporate catalogue sales, including shipping throughout the U.S. and abroad.


Earlier Experience


- Assistant General Manager, Corestates Bank, N.A.


- Executive Chef, Corestates Bank, N.A.


- Executive Chef, Torresdale-Frankford Country Club



Academic Training & Certifications


n Associates Degree, Culinary Institute of America

n Certification, Executive Chef (C.E.C)

n Certification,  ServSafe

n Member, CIA Alumni Association





Philip M. Pearsall

xxx-xxx-xxxx /







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as an Operational Executive with specialized expertise within the foodservice industry. 

 I am skilled at providing executive level management expertise regarding comprehensive tasks including training, financial analysis, hiring and retention protocols, client support, research, and a strong background in all aspects of Business Development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  Additionally, I understand many functional aspects of organizational support from many levels and vantage points.

            My peers describe me as an exceptionally hard worker and strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Philip Pearsall




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