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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



results-driven leader with expertise in business management, client coordination and operations eager to contribute talents in data analysis and problem-solving toward actively supporting a progressive organization in optimizing performance.


career profile

ø  over eight years of proven experience in departmental leadership and client coordination.

ø  outstanding skills in direction of financial, business and customer procedures.

ø  exceptional project management and systems development skills.

ø  adept in developing strategic programs to upgrade customer satisfaction.

ø  demonstrated competence in team leadership, training and customer service/relations.

ø  knowledgeable in administrative policies/procedures and data entry.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  notable ability in personnel training and employee retention.

ø  proficient in advanced business software applications, including ms office suite and windows, as well as basic knowledge of computer hardware.


professional experience

crossmark                                                                                                                                  2004 - present

client service manager, pleasanton, ca (2007-present)

       research and interpret data for clients/coworkers and create tools, presentations and spreadsheets.

       design and implement budget reports and perform conflict resolution between clients and coworkers.

       hire and train new employees, report on and issue invoices for projects, and facilitate corporate meetings.

       function in absence of supervision, prioritize projects and maintain communication with key contacts.

       combined 12 monthly reports to create tracker for accounts receivable revenues; to date, have identified $40k+ in unaccounted-for monies.

       turned team proficiency and customer satisfaction scores around and reduced average invoice age.

       service leader holding training sessions to promote company service excellence program.

       volunteer for multiple task forces such as reworking of billing system and presenting findings to it department, and participation in the ise/homestores task force as well as the green initiative.

       increased billable revenue at savemart through completion of various projects for l oreal, maybelline, mead johnson and hodgson mills accounts.


retail supervisor, pleasanton, ca (2006-2007)

       increased efficiency and effectiveness of new employee training by developing tracking reports.

       mediated between clients, retailers, coworkers and direct reports.

       hired, trained, managed and developed 35-40 employees and drafted schedules.

       designed and maintained trend report utilized by all management personnel in western us.

       took over lagging territory and reversed two-year decline within six months.


retail sales representative, bentonville, ar (2004-2006)

       controlled inventory, oversaw planogram, modular and schematic resets and maintained distribution.

       stocked items, placed displays and priced audits with minimal supervision.

       completed over 400 assignments per week and more than 50,000 projects in two years.

       one of top sellers in bear creek soup initiative two consecutive years.

       developed relationships with store-level management to complete projects.


yyyyyy x. yyyyyy

page two





nasco/huffy service first, fort collins, co                                                                                      2002 - 2005


       for this miamisburg, oh-based firm, hired, trained, organized and directed team of seven employees for short-term project.

       controlled inventory, reset planograms, maintained distribution and placed displays.

       performed pricing audits, safety recalls and stocking.


colorado state university psychology department, ft. collins, co                                                             2004

teaching & research assistant

       performed data collection, entry and analysis.

       organized and facilitated study sessions for over 100 students.

       tutored students and drafted mock tests for exam preparation.




colorado state university, ft. collins, co

bachelor of natural science, psychology, 2001



teaching assistant/research assistant experience

teaching assistant to laura burlingame-lee, phd, colorado state university

research and teaching assistant to dawn nannini, phd, colorado state university

research assistant to carolyn mohler, phd candidate, colorado state university

research assistant to jennifer cato, master s program, colorado state university

research assistant to carol seger, phd, colorado state university



volunteer experience

volunteer judge, san jose tech museum s tech challenge

volunteer, san jose food bank

assistant stage manager, colorado state university

member of orientation team, ellis hall, colorado state university

member, ft. collins multicultural commission



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