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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
productive, quality-oriented administrative professional eager to contribute exceptional office management and project administration skills toward optimizing operations of a progressive organization.
career profile
ø over 13 years of customer assistance, office management and administrative experience.
ø currently pursuing associate degree in medical assisting.
ø b.s., degree.
ø focus on productivity enhancement and meaningful cost control.
ø record of progression to assignments of increasing authority and responsibility.
ø wide-ranging teaching, insurance underwriting and service background.
ø experienced in employment, auditing, workers compensation and contracts.
ø skilled in policy, procedures and process improvement.
ø comprehensive grasp of business management.
ø outstanding communications and presentation skills.
ø expertise in providing support to senior management.
ø well-organized multi-tasker with strong detail orientation.
professional certifications
cpr and first aid certified
professional experience
park nicollet health services, wayzata, mn 2009 - present
call center agent, wayzata, mn 2009 - present
schedule primary care providers, assist patients, confirm clinic settings and accept prescription information.
mental health assistant, st. louis park, mn 2008 - 2009
scheduled patient appointments for four locations and answered calls.
accepted copayments, filled out insurance forms and worked prescription line.
united health group, minnetonka, mn 2003 - 2008
medical underwriting department broker service representative
built relationships with medical plans, medical and financial underwriters and sales representatives.
expedited underwriting process and ensured compliance with regulations and participation requirements.
coordinated with brokers and agents to resolve disputes and reviewed rates to determine costs.
completed tax and account management documentation for internal database.
new horizon childcare, burnsville, mn 2002 - 2004
teacher
developed innovative lesson plans, administered evaluations and analyzed student performance.
addressed individual student learning styles, communicated progress and reported to parents and staff.
maintained classroom order and discipline, trained and supervised 15 teachers and classroom aides.
bethany house publishers, bloomington, mn 1999 - 2003
customer service representative
answered phones, processed customer orders, coordinated workflow and facilitated operations.
opened new bookstores, processed vendor payments and administered author royalties.
trained new employees, coordinated with sales department and reviewed new merchandise.
yyyyyy x. yyyyyy
page two
northwestern bookstore, burnsville, mn 1997 - 1999
supervisor
managed stationary and card department, conducted inventory audits and controlled shrinkage.
approved purchase orders, trained and supervised 35 employees and coordinated work schedules.
assisted customers, delegated work assignments and maintained orderly displays and shelf stock.
education
minnesota school of business, richfield, mn
currently pursuing associate degree in medical assisting
northwestern college, st. paul, mn
bachelor of science, youth ministry & christian education 1996
covenant bible college, prince albert, sk, canada
certificate of christian studies
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