YYYYYY X. YYYYYY

 

Dynamic, results-driven, and experienced Business Executive with expertise in leading critical client relationship, business development, and technical support for clients on a global scale.  Eager to contribute advanced communication skils and business savvy toward supporting the bottom line objectives of a progressive employer. 

Core competencies include:

   C-Level Client Relations

   Sales Cycle Management

   Product Management/Development

   Technical Engineering/Network Design

   Product Development/Portfolio Management

   Fluent in Spanish and English

   International Client Relations

   Computer/Technical Savvy

   Persuasive and Effective Communicator

   Strong Decision Making/Problem Solving

 

 

2006 to Present:  Verizon Business, Rye Brook, XXXXXX - International: Global Account Manager /Project Manager

   Lead product management strategies for Verizon Voice Product Suite and contribute technical expertise to design complex, customized solutions for international clients.

   Apply solid technical and engineering skills to support high-profile clients in executing migrations, upgrades and implementations; maintain account base valued at $720MM in annual revenue, and personally secure over $5MM in incremental revenue due to client relations activities in the Latin American market.

   Project manage migration for carrier traffic to the Verizon network; acquire new clients in North and South America, and led key design initiatives to provide a solution for enterprise level accounts.

   Address and resolve technical issues related to billing by introducing a platform that allows for international clients to migrate 5 million toll-free numbers; secure critical relationships that now generate over $12MM in revenue.

   Spearhead the creation of standardized policies and procedures for various products and define sales, training and support strategies to enhance outcomes.

   Uncover new revenue streams by securing additional product and service placement within existing accounts; utilize fluency in Spanish to gain additional customer loyalty and close deals valued at $5MM.

   Create and implement customer service solutions with NOC and increase VoIP revenue by 20%.

 

2005 to 2009:  Verizon Business (formerly MCI), Rye Brook, XXXXXX - International Technical Service Manager

   Provided project management and implementation support for Toll free, Collect and Integrated service offerings; acted as key technical liaison among engineering and international offices, and contributed to provisioning of voice products and services.

   Supported aggressive sales efforts among internal teams; leveraged exceptional product development and product knowledge talents to communicate product features, benefits and functionality specifications.

                       

1999 to 2000:  American Express, Mexico City, Mexico - Account Manager                                                                   

   Provided outstanding client relations for a high volume in international accounts; managed and resolved fraud incidents, and executed strategic marketing campaigns aimed at increasing market penetration in the US and Latin America.

 

1998 to 1999:  Grupo Araylsa, Mexico City, Mexico - Manager, Customer Service                                                                        

   Maintained oversight for a team of 20 Sales Representatives for an organization generating over $100MM in annual revenue; fostered strong business relationships with key clients, enhanced retention and loyalty, and significantly increased customer base through tactical customer service and sales management strategies.

 

 

In Progress:  Columbia University, Xxxxxx, XXXXXX - MBA

2006:  Purchase College, Purchase, XXXXXX  - Bachelor of Arts, Political Science, Cum Laude

2001:  University of Americas, Mexico City, Mexico  - Bachelor of Arts, International Affairs

1997:  Oxford University, Oxford, England - Teacher of English as a second Language