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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx [hxxx-xxx-xxxx [c]                                                                                     


high-performance professional with expertise in the communications/technology industry and successful sales, customer service and project management track record eager to contribute to the success of a progressive organization.

career profile

ø  over 22 years of diversified technical and new product installation and maintenance background with various departments of at&t.

ø  strong focus on detail and implementing proper action in all undertakings and assignments.

ø  provided management skills for large conversion projects with minimal service interruption; achieved corporate savings in excess of $4mm.

ø  served as main point-of-contact for resolution of major, chronic maintenance issues; award-winner from company in recognition of strong problem solution capabilities and improvement of customer service.

ø  work well with cross-functional teams; sales and marketing background has proven to be of particular value in supplying sales point of view in team decision-making.

ø  demonstrated multi-tasking ability in fast-paced work environments.

ø  well-refined verbal and written communications skills.

ø  self-motivated, self-directed individual with strong team participation capabilities.

ø  contributor to increasing overall organizational efficiency.

ø  strong evaluative, assessment and diagnostic capability; proven problem solving and negotiating skill sets.

professional experience

at&t communications                                                                                                                  1987 - 2009

access supplier management, atlanta, ga                                                                                                     

access project manager (2002-2009)

         focusing on developing/managing technical aspects of customer service delivery project, worked closely with internal sales and procurement as well as external suppliers.

         on time percentage rate was 90%+ with customer acceptance in excess of $250mm.

         additionally, launched percent interstate usage (piu) team s first deployment.

         successfully converted billing for 4225 circuits to interstate category; process had less than 1% service interruption and showed $4mm savings for company.

         efforts for key customers wal-mart, target, regions bank, t-mobile and starbucks were recognized by senior management for excellence.

bcc- business customer care, atlanta, ga

customer resolution manager (1999-2002)

         championed customer service needs, particularly in areas of complex/chronic maintenance and out-of-service issues where project or supplier management was important key to resolution.

         resolved difficulties in a timely manner through researching/analyzing work history and systems and involving technical support for assistance when needed.

         recipient of business customer care leading legend award and local legend award.

national accunet provisioning center (napc), conyers, ga
communications technician (1997-1999)                                                                                             

         facilitated accunet t1.5 testing/turn-up; scheduled circuit activation and service releases and achieved project completion dates through interface with on site work force.

         served customer base of 150+ accounts; supervised eight-person clerical and technical employee team in providing excellent customer service.

         played vital role in optimizing company performance by consistently fostering a positive, team-oriented work environment, demonstrating exemplary leadership and customer relations techniques, and exhibiting skillful verbal and written communication abilities. 


yyyyyy x. yyyyyy, page two


facility designer (1995-1997)

         in accordance with customer orders, designed accunet t1.5 facilities for variety of services, including frame relay; analyzed and issued facility order layout records (folrs).

         oversaw variety of issues, including: verifying of t3 availability and mapping t3s through company pops for shortest route; matching frequency mux with correct t3 equipment; producing folrs in word.

         worked closely with other personnel teams at the napc, including those at the accunet case team centers, systems support centers, marketing and sales groups and equipment planning groups, as well as other facility provisioning groups supporting accunet services.


consumer sales division (csd) atlanta, ga                          

marketing associate (1990-1995)         

         directed sales toward hospitality, healthcare and high education segments, negotiating long distance service for public stations accessed by these entities.

         developed in excess of $1.5mm annually in new sales and was recipient of mark of excellence award for directing fourth-quarter project that generated $2.1mm team revenue increase.


customer sales & service center, atlanta, ga                

customer service specialist/account representative (1987-1990)

         provided assistance to on-line sales representatives with escalated customer issues and resolving problems.

         sold company products and services, including telephones, answering machines and long-distance calling plans.

         served as company representative at atlanta-area homebuilders show in 1990 due to achieving top sales representative status.



university of alabama at birmingham

business management coursework (three years)



wireless networks - gsm & 3g/umts, certificate program


technology skills

peat, poss, sld/mis, mdss, pcss, tss, rcam, bac, copa, dsts, sots, tsnow, dtms, bmp, tirks, acms, café, wfa

microsoft office suite (word, excel, powerpoint, access, outlook)


the alliance of black telecommunications employees, inc.

three-time chairperson, entertainment committee for the gold diamond ball

member, communications and site liaison committees

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx [hxxx-xxx-xxxx [c]                                                                                     



cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a communications/technology capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 22 years of diversified technological support with at&t, serving in project management, technical direction and customer relations roles.  to complement this background, i possess demonstrated expertise in new product installation and maintenance, interaction with diverse technical teams to solve problems and achieve assigned objectives, and sales support, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.






yyyyyy x. yyyyyy










yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx [hxxx-xxx-xxxx [c]                                                                                     





thank you letter text





contact name

company name


city/state/zip code


dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting communications/technology position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.









yyyyyy x. yyyyyy



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