Results-driven Operations Manager and Strategic Planner eager to contribute
expertise in development and data analysis to a progressive organization in
need of a professional capable of effective management of multiple assignments
as well as delivery of projects on time and on budget. Specialized knowledge
in Information Management Systems.
Ø Strong tactical planning background with extensive knowledge of various systems and methodologies, including; budgeting and financial management, strategic planning, data analysis, policy examination and development, project management, team leadership, capacity building, cross-departmental information gathering and sharing.
Ø Proficient at guiding multiple business partnership teams in collaborative relationships over the project lifecycle.
Ø Capable of developing strategic action plans to increase exposure to both private and public sector programs in terms of direct and indirect exposure methodologies.
Ø Assists in financial analysis of budgets, various disbursements as well as develops comprehensive reports for executive management review.
Ø Prepares grant requests and ensures data is reflective of need as well as deficient of errors.
Ø Proven ability to adapt strong technical skills to diverse organization needs.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
Ø Embrace company initiatives and lead process integration efforts throughout various departments.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner.
Ø Use knowledge of markets to effectively introduce products and services.
Ø Increase revenue streams by establishing market wide policies and procedures related to data analysis.
Ø Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.
Ø Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.
Ø Stay abreast of most up-to-date sales trends and data in order to offer most viable recommendations to clientele base.
Ø Provide client and staff support including document analysis, database administration, and creation of various technical resources as well as comprehensive administrative functions.
Ø Resolve issues quickly through careful data analysis including technical and functional information
Facility Manager, Progressive Logistics Services (PLS) 2004-2009
- Increased profits by 100% over previous year within first 12 months of employment and showed significant increases in subsequent years.
Primary responsibilities involved administration of third party contract service of providing labor to unload tractor-trailers in a major grocery warehouse. Additional functions included;
Managed day-to-day production, P & L, staffing, OSHA requirements, training and certifying personnel as well as numerous administrative assignments.
Accountable for all cash transactions.
Owner/Operator, Family Restaurant 2000-2004
Primary responsibilities included comprehensive oversight and management of day to day operations. Specific functions included;
Development and implementation of Customer Service programs designed to increase loyalty and retention;
Financial analysis and budgetary planning to increase viability and solvency of operations;
Implementation of efficiency best practices for personnel in order to increase productivity;
Direct management and delegation of Inventory Analysis and Cost Control, Loss Prevention, Human Resources Administration, and Financial Accountability;
Product Manager, Data Transmission Network 1993-2000
- Utilizing knowledge of report writing software, developed several applications across different platforms to automate many of the processes. Eliminated five positions with the automation and saved over $100K per year.
Primary responsibilities involved management and oversight of databases as well as development of reports sold to hundreds of subscribers delivered via satellite. Additional functions included;
Recruited and trained personnel, managed P & L and budgets, resolved customer issues that were escalated to a senior level.
Worked with various industry organizations at conventions, trade shows, and provided input to publications.
- Master Sergeant (Retired), United States Air Force
Managed and supervised production of 150+ aircraft mechanics of differing specialties. Progressed to Logistics role and managed budget, labor hours, and wartime operational plans at staff level.
n B.S. C Information Systems Management, University of Maryland
n A.S. C Aircraft Maintenance, Community College of the Air Force
n Specialized Coursework (Several Courses) C Supervisory and Management Instruction, United States Air Force
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