Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                         abc@xyz.com

 

 

Career Objective                                                                                            

Technical professional with qualifications in computer and electronics technology eager to contribute dynamic customer service and problem solving skills toward actively supporting operations of a progressive organization

 

Profile                                                                                                              

Ø  Offer professional and academic experience in the Information Technology industry, with comprehensive customer service background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative strategies.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

Professional Experience                                                                               

Panasonic Customer Call Center - Chesapeake, VA                                                         2007-Present

Technical Support

 

  Apply industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

  Contribute technical expertise and problem-solving abilities in assisting with connections and providing one-call resolutions.

  Proactively address, troubleshoot and resolve customer complaints to optimize satisfaction.

 

McDonald s - Hampton, VA                                                                                           1996-2007

Crew Trainer

 

  Spearheaded diverse administrative activities ranging from training and performance evaluation to workflow planning and reviewing quality control.

  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  Proactively established key relationships and liaised between management, staff and customers.

 

Sentara Hospital - Hampton, VA                                                                                     1997-1999

Assistant Radiology Tech

 

  Proficiently prepared exam rooms for radiology procedures and assisted in film development.

  Exhibited strong customer service talents in supporting patients in and out of the exam room.

  Resourcefully processed internal and external requests for prior films.

 

Education & Professional Training                                                            

Bachelor of Science in Computer Science - Norfolk State University, 2002-2006

Electronics Certification - TCC

 

Technical Skills                                                                                              

Software: Microsoft Word, Office & Excel

Operating Systems: Windows XP & Vista

Programming Language: C++

 

 

 

 

Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                         abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have extensive customer service and troubleshooting experience.  To complement my experience, I offer a Bachelor of Science in Computer Science and an Electronics Certification.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy