yyyyyy x. yyyyyy
xxxxxx xxxx , xxxx , xxxxx 00000
driven _____ professional seeking a challenging position as active team member, where expertise in customer service, employee management, and games of chance will prove instrumental to company success.
ø results-oriented gaming professional with over eight years experience in casino business procedure, employee management, and customer service.
ø in-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of dsl network systems.
ø proven ability to lead and motivate team members to ensure company success.
ø track record for identifying potential problems and consistently delivering effective solutions.
ø consistently ensured delivery of quality customer service vital to sustaining and growing accounts
ø excel in recruiting, building and leading top-performing, client-focused employee teams.
ø dynamic communication, presentation, negotiation, and relationship management skills.
ø effectively identify and capitalize on opportunities to engage clientele in gaming.
ø managed broad scope of casino floor activities, including handling of difficult or unruly customers.
ø capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
ø adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
ø apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
casino arizona 2003-present
blackjack floor supervisor
ø successfully oversee blackjack, let it ride, three card poker, war, and double exposure.
ø effectively evaluate dealers performance and customer service abilities.
mandalay bay las vegas 2000-2003
ø responsible for craps, blackjack, let it ride, three card poker, caribbean stud, roulette (single zero & double zero).
ø consistently introduced new premium players to casino hosts; wrote markers.
long beach city college
california state at long beach
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