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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

driven _____ professional seeking a challenging position as active team member, where expertise in customer service, employee management, and games of chance will prove instrumental to company success.



ø  results-oriented gaming professional with over eight years experience in casino business procedure, employee management, and customer service.

ø  in-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of dsl network systems.

ø  proven ability to lead and motivate team members to ensure company success.

ø  track record for identifying potential problems and consistently delivering effective solutions.

ø  consistently ensured delivery of quality customer service vital to sustaining and growing accounts

ø  excel in recruiting, building and leading top-performing, client-focused employee teams.

ø  dynamic communication, presentation, negotiation, and relationship management skills.

ø  effectively identify and capitalize on opportunities to engage clientele in gaming.

ø  managed broad scope of casino floor activities, including handling of difficult or unruly customers.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.

ø  adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

ø  apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.


                           professional experience                         


casino arizona                                                                                                             2003-present

blackjack floor supervisor

ø  successfully oversee blackjack, let it ride, three card poker, war, and double exposure.

ø  effectively evaluate dealers performance and customer service abilities.


mandalay bay las vegas                                                                                                    2000-2003

floor supervisor

ø  responsible for craps, blackjack, let it ride, three card poker, caribbean stud, roulette (single zero & double zero).

ø  consistently introduced new premium players to casino hosts; wrote markers.




notre dame
long beach city college
california state at long beach

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