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Erika Richey
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Social Security Number:


Veteran s Preference#


Vacancy Announcement:

Job Title:






Information Technology Management, Technical Problem Solving, Issue Identification, Issue Resolution, Security Vulnerability Resolution, Vulnerability Identification, Information System Security, LAN Administration, Windows 2003 Server Troubleshooting, Active Directory Administration, Windows XP Issue Resolution,  Windows NT Installation/Troubleshooting, Software Training, Human Resources, User Training, Policy Development/Enforcement, Regulatory Compliance, Security Awareness, Incident Response, Continuous Monitoring, Risk Management, Information Technology Auditing, Decision-making, Communication, Organization, Analysis, Research, and Reporting.





6/0000 xxxxxx xxxx , xxxx , xxxxx 00000 Woodland Park Rd, Herndon, VA

Hours per Week: 40
Salary: GS-2210, 12/4, $80,405
Supervisor: Chris Rudek  Phone: xxx-xxx-xxxx   May Contact:  Yes

Successfully develop and implement a comprehensive incident response system to address security incidents for the Disaster Credit Management System, including training, reporting and response actions.  Actively utilize extensive knowledge of best practices and compliance requirements in the planning, development and implementation of new security policies and procedures for the Disaster Credit Management System. Spearhead the drafting of policy and procedural controls regarding compliance, network application security, network system software security, security awareness, incident response, continuous monitoring, risk management, and information technology audits. Tasked with overseeing system security reviews, testing and updates annually, ensuring total compliance with Small Business Administration policy. Lead in the selection of POA&Ms closed in the past year, highly volatile controls and controls of greatest risk to the system for annual testing. Actively collaborate with Information System Owner in updating system security plan and managing system changes. Responsible for enforcing security baselines and generating a validation report for the Chief Security Officer for annual FISMA reporting. Consistently manage regular examinations of system audit trails and report anomalies to the System Security Officer for immediate resolution. Proficiently ensure confidentiality, availability and integrity of the DCMS through total compliance with the Federal Information Security Management Act (FISMA), related National Institute of Standards (NIST) and agency information technology security policies.

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Erika Richey                                                                     Page 2 of 3


6/2000-06/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Hours per Week: 40
Salary: GS-2210, 11/4, $55,021
Supervisor: Ray Roman  Phone: 410-865-6001    May Contact:  Yes

Sharp business acumen and experienced managed Novell Netware 5.1 server, from administering mail server to creating and deleting email user accounts. Capably managed, supported and maintained MS Access database. Serving as User Trainer, effectively provided individual and small group training on a variety of software applications, including Windows 2000, Windows XP, Windows NT, and MS Office 2000. Consistently diagnosed and resolved computer user requests for technical support on software and hardware issues. Supervised the installation of both software and hardware on all employee computers, as well as connecting user computers and network printers to network hubs and switches. Effectively troubleshot  problems with remote dialing, network connectivity, routers, and firewalls.


1/1999-05/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Hours per Week: 40
Salary: $40,500
Supervisor: Keith Young  Phone: 703-526-4084   May Contact:  Yes

Serving as key member of IT Team, effectively delivered desk-side software/hardware training, resolved helpdesk calls and provided software/network support to computer users. Facilitated productive communication with Networking Team to ensure the timely troubleshooting and resolution of networking issues. Skillfully tested all software applications to ensure software compliance with client specifications.



Computer Specialist Student Trainee

US Customs Service

7501 Boston Blvd, Springfield, VA

Hours per Week: 40
Salary: GS334-5/10, $27,871
Supervisor: Greg Frey  Phone: 703-921-6200      May Contact:  Yes

Skillfully assisted users in troubleshooting and resolving software application problems, software/hardware issues and network problems. Proficiently installed Windows NT on workstations, setup network printers and trained users in all software/hardware functions. Successfully administered user groups and workgroups, from creating/managing user accounts and overseeing use of disk space to setting passwords, space and time restrictions, and granted rights using Novell Intranetware for NT.

Drafted all technical documentation regarding the correct installation of software applications.












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Erika Richey                                                                     Page 3 of 3



Software Trainer

Advanced Resource Technologies

105 Oronoco St., Alex., VA

Hours per Week: 40
Salary: $32,240
Supervisor: Rick Carey  Phone: 703-683-7169     May Contact:  Yes

Hand-selected to lead in depth software training and hands-on instruction in Microsoft Word, Excel, PowerPoint, and various applications, as well as updating training manuals. Oversaw the timely and accurate installation of software on Windows NT workstations. Serving as primary help desk point of contact, efficiently resolved user software and hardware problems. Responsible for provided detailed weekly activity reports to project manager





George Mason University

Masters of Arts

Degree in Telecommunications



George Mason University

Bachelors of Arts

Major in Psychology



Northern Virginia Community College

Associates of Applied Science

Major in Information Systems/Technology/Networking





George Mason University Office of Professional Development, HR Management Certificate, 5/2010

Be Ready for FISMA 2010: Build your IT Security Continuous Monitoring Program Seminar, 8/2009

Office of Personnel Management Supervisory/Leadership Seminar, 80 hours, 6/2009

CISSP Bootcamp, 40 hours, 5/2009

Basic Staffing and Placement, 40 hours, Fall 2008

Position Classification, 40 hours, Fall 2008

Federal Human Resource Management, 40 hours, Fall 2007

Basic Statistics, 40 hours, Fall 2007

Project Management Essentials, 40 hours, 12/2007

Implementing and Managing Exchange Server 2003, 40 hours, 8/2006

Microsoft Exchange Server 2003 Administration and Maintenance, 40 hours, 8/2006

Administering Microsoft Exchange Server 5.5, 40 hours, 8/2006




Information System Security, LAN Administration, Windows 2003 server, Active Directory, Windows XP,  Windows NT, Novell, Software Training and Human Resources. 


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