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yyyyyy x. yyyyyy

105 bradstone circle z macon, ga 31211 zxxx-xxx-xxxx z abc@xyz.com

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dynamic, articulate and ambitious business professional eager to contribute solid client relations, communication and sales skills toward optimizing the business results of a progressive employer.  solid track record of escalating responsibilities and challenges with the proven ability to quickly adapt to any situation.  core competencies include:

 


*  build and maintain relationships

*  organized & detail oriented

*  exceptional problem solving skills

*  solid, steady and composed

*  dedication to customer service

*  discerningly handle customer issues

*  effectively manage multiple projects

*  persuasive and effective communicator

*  learn new tasks quickly

*  project management leadership

*  quick to learn new technology

*  strong analytical skills


 

professional history

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1992 to present:  geico

2002 to present:  licensed insurance counselor representative/ sales and service

   represent full-line of automotive insurance products including; drive business initiatives by following up on customer inquiries and claims, consistently receive accolades from clients for dedication to client satisfaction and service.

   seek out new clients and develop new opportunities by networking, generate lists of prospective clients; explain features, advantages and disadvantages of various policies to promote sale of insurance plans.

   cultivate and maintain relationships with businesses; perform presentations for employees and management, encourage question/answer sessions, provide individual needs analysis and suggest pertinent products in creating a comprehensive coverage plan.

   effectively process endorsement paperwork, liaise between corporate office and client, and contribute strong sales talents to supporting business development activities as needed.

 

1997 to 2002: claims representative

   managed claims report processes; leveraged strong telephone skills to resolve claim issues, set up rental car services and contact 3rd party claimants to determine final claim settlements.

 

1992 to 1997: underwriting tech/general clerk/operator

   began tenure as a telephone operator and achieved promotion to general clerk and subsequently underwriting tech.

   processed basic endorsements for underwriting department; managed high volume data entry and ensured accuracy in all processing functions.

 

additional related information

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received customer service excellence award and completed georgia state insurance license exam

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