Solutions-focused Telecommunications Specialist eager to contribute technical proficiencies as well as dynamic project management skills toward supporting the employer in optimizing results.

 

Ø  Experience in Fiber Optic Technology: From head end to optical node equipment troubleshooting & repair. HFC: From head-end-to-end user, including correction of all forward and return path issues. VOIP Knowledge: troubleshooting & repair of complex HFC / telephony components.

Ø  Broad-based understanding of CATV Construction methodologies, including planning and budgeting to facilitate new and refurbishments of HFC networks as well as monitoring and managing CATV contractors.

Ø  Numerous years of solid experience with exposure to management, supervision, operation, maintenance, integration, test & turn up and technical support.

Ø  Ability to effectively communicate with all functional levels of an organization.

Ø  Detail oriented, performance driven and goal oriented.

Ø  Broad knowledge of Telecommunications relating to standards and equipment which include switch and transport.

Ø  Ability to identify and analyze problems and find appropriate solutions.

Ø  Technology savvy and proficient with multiple software applications and platforms including MS Office Suite.

 

Ø  Strong technical background within the technology industry with extensive knowledge of various systems, including: Project Lifecycle Management and Tracking, Financial and Budgetary Analysis (cost control), Team Training and Mentoring, Engineering Change Management, Risk Assessment and Management, and Hardware Integration and Testing.  

Ø  Implements technical process development life cycle policies and procedures.

Ø  Highly adaptable in quickly changing technical environments.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt strong safety and technical skills to diverse organization needs.

Ø  Attend conference calls for extensive and complex projects to ensure timely completion and advise on engineering changes needed for efficacy.  

Ø  Strategically enhance inventory accountability and operational efficiencies by designing and implementing innovative inventory control system using distinct color labeling to categorize and individualize products prior to shipping.

Ø  Possess an extensive knowledge of consumer grade products, materials management, and shipping.

Ø  Conduct budget control analyses, buy outs, invoicing, anticipated cost reports, and payable verifications.  

Ø  Possess in-depth knowledge of market deployments, cross-functional team leadership, as well as Vendor Relations Management.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

 

 

 

 

 

 

Director of Operations, Metrocast Communications                                                2007-Present

- Responsible for preparing Annual Operating and Capital expenditures budgets of over $4.0M

 

  Main responsibilities include comprehensive management and oversight of all aspects of HFC network from head end to customer premises including ensuring that customer satisfaction standards are adhered met and exceeded at all times.

  Manage a technical staff of 75 technical associates, which includes ten direct reports (two technical operations managers, six technical supervisors, warehouse supervisor, Cable Store supervisor, IT specialist; responsible/accountable for inventory control.

  Responsible for associate development/training. Introducing/Creating operating procedures etc. Established new warehouse inventory processes.

  Responsible for annual FCC POP, CLI and FCC Part 76.605. Maintain FCC Public Inspection File.

Technical Operations Manager, Cable One                                                                     2005-2007

- Responsible for planning and managing annual operating budgets of $2.1M as well as Annual Capital Operating Budget of $500K.

  Main responsibilities included extensive direction of all aspects of HFC network from head end to customer premises.

  Managed technical staff of 33 associates, to include all technical levels, as well as two dispatchers; responsible/accountable for inventory control, Digital Converter repairs, and vehicle fleet maintenance.

  Responsible for associate workplace satisfaction. Introducing/Creating operating procedures.

  Responsible for annual FCC POP, CLI and FCC Part 76.605. Maintain FCC Public Inspection File.

 

Technical Operations Manager, Reserve Telecommunications                                    2001-2005

- Responsible for managing annual budget of $500K as well as oversight of $10M project to build out HFC network to provide telephony, digital cable, and high speed internet services for 10,000 customers.

 

  Main responsibilities included comprehensive management of turnaround for post operations related to creation of a plan to institute construction, installation, and service repair functions operational within two months of site closure.

  Recruited, trained, managed, and reviewed 25 technical professionals including two field managers handling daily maintenance of HFC network and customer-reported escalated complaints / issues.

  Directed all aspects of HFC network from head end to customer premises; Analyze new technologies and equipment; oversee and track capital spending for technical operations department and advise president on expenditures and technical status.

  Implemented FCC Proof Of Performance, C.L.I. (Cumulative Leakage Index), Quarterly Power Supply Maintenance, and Preventative Maintenance Programs.

  Reduced repeat service calls 90% by implementing industry installation / service / repair best practices.

  Saved 30 to 40% in annual costs by renegotiating terms with outside vendors and contractors.

Earlier Experience

 

Technical Support Supervisor, AT&T Broadband NNOC                                                        

 

 

n Academic Coursework C  Advanced Technician Courses: Installer; Installer Technician; Service Technician; System Technician; and Fiber Optic Technician Courses, National Cable Television Institute  

n Certification C Master Technician, National Cable Television Institute

n Member C SCTE

 

 

Jerry Morris

Senior Operations Manager

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING.  I am skilled at all phases of planning, supervising, and execution of medium to large scale projects.  I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.

  I have worked as a technical expert in various forms within the telecommunications sector so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  Further I am open to discussing relocation if this should be a requirement.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

 

Sincerely,

Jerry Morris

 

 

 

 

 

 

 

 

 

 

Jerry Morris

 

 

Dear  NAME:

 

Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple growth aspects of an organization, coupled with solid communication skills, and the ability to develop and execute successful expansion initiatives within the business development sector.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Operations Director leveraging proven strengths to drive efficiency and increase productivity of operations. I am also astute in quality assurance, development of training and growth plans, and strategic growth initiatives. 

 

My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.

 

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.

Sincerely,

Jerry Morris