dynamic manager with expertise in steering multi-unit/regional operations, sales and customer service in client-focused, service-oriented industry eager to contribute talents toward actively supporting the employer in optimizing performance

career profile

 

  proficiently drive multiple facets of business operations ranging from human resources, sales and customer service to p&l, budgeting, inventory control, and management reporting

  excel in identifying, developing and executing targeted strategies to capture new business, grow existing accounts and maximize competitive leveraging

  successfully recruit, hire,  train  and direct  top-performing teams committed to superior customer service and attainment of company goals

  effectively implement policies, procedures and operational systems to maximize productivity, efficiency, quality, and profitability

  thrive in fast-paced, high-volume, self-driven settings requiring dynamic planning, prioritization, organization, time management, and multitasking abilities; equally effective in independent and collaborate teamwork environments

  pc literate in ms office suite as well as as400

 

professional experience

 

day wireless systems c benicia, ca                                                                      1986-present

bay area regional manager; 2006-present

  promoted to steer activities of sales/service shops throughout bay area

  strategically dispatch/schedule service and installations to meet customer needs while ensuring optimal use of human resources and controlling labor/operating costs

  proficiently monitor payables/receivables and facilitate month-end/year-end closing; analyze p&l to assess performance metrics and apply data toward defining and implementing corrective actions to boost results

area operations manager; 2003-2006

  progressed to drive sales and service operations for 6 shops, with a strong focus on boosting revenue and profit performance in alignment with company goals and vision

  actively collaborated with sales team in developing new and existing clients and work closely with managers in planning budgets and staffing shops

 

shop manager; 2000-2003

  directed service shop operations for high-volume location, effectively leading 3-member team in delivering quality customer service, generating new business and maximizing efficiency and profitability

office administrator/dispatcher; 1986-2000

  capitalized on opportunity to acquire comprehensive knowledge of company operations by actively supporting all aspects of business, from sales, customer service and inventory control to billing, accounts receivable and payroll; efficiently dispatched service and installations throughout northern california region to meet critical deadlines and customer requirements

education

 

graduate, healds business college

certified service manager, csmca 104-eta

certified customer service representative, cssca 1613-eta

 

 

 

 

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dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert actual title of position) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience with my current employer, illustrating not only dedication, but value as a top-performing team member.  rapidly promoting from administrative positions to managing sales and operations of an increasing number of branches, i currently oversee all branch operations throughout the bay area region.  i offer strong leadership skills, the ability to maximize operational and financial performance, a talent for generating new business and growing market share, and a continual commitment to optimizing customer satisfaction through delivery of quality products and services.

 

as an employee, you will find me to be a driven team player who will enthusiastically support you in achieving your objectives through superior performance.  i am confident that i would be an asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

cynthia biama