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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ ~ (xxx-xxx-xxxx


Career Objective

Productive, quality-oriented Administrative Professional eager to contribute exceptional business support, project management, and interpersonal relation skills toward optimizing operations of a progressive organization


Ø  Offer more than 12 years of office management, human resources, bookkeeping, and business support experience with expertise in streamlining procedures and developing company policies

Ø  Facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

Ø  Prepare error-free documentation, oversee financial administration, manage high volumes of data, and generate reports instrumental to senior management in assessing performance

Ø  Strategically plan and coordinate human resources and workflow for optimal coverage while containing labor costs

Ø  Dynamic communication, presentation, negotiation, and relationship management skills

Ø  Sharp technical proficiencies including MS Office (Word, Excel, PowerPoint, Access), MS Project, Adobe CS4, Auto CAD


Professional Experience

Corporate Facilities Associate, JWT Specialized Communications, Los Angeles, CA                                            2007 C 2009

  • Successfully coordinated and managed comprehensive activities for all facilities nationwide and provided direct support for the Finance Director; developed and tracked budgets, reviewed and managed contracts, approved invoices, created and maintained audit policy manual, assisted with real estate negotiations, coordinated office relocations, and restructured telecom contracts for improved communications while reducing overhead
  • Actively supported company branding initiatives vital to competitive market leveraging through efficient management of all signage, business cards, and stationery


Account & Plans Manager, Fox Energy Specialists, Fort Worth, TX                                                                     2006 C 2007

  • Created training manual, department forms, and marketing materials implemented nationwide for Fox Energy Specialists; also managed employees, scheduled appointments, oversaw certification process, conducted inspections, prepared reports, assisted North Texas building officials in authoring and approving city energy codes, and supported corporate rebranding initiative


Senior Manager, TexEnergy Solutions, Irving, TX                                                                                                2005 C 2006

  • Turned around negatively performing operations to achieve three times the revenue goal within six-month timeframe by restructuring internal processes; additionally accurately certified and tracked 4,800+ local utility incentive submissions, scheduled inspections and created routes for inspectors, closed work tickets and invoiced clients, prepared payroll, and processed a high volume of paperwork


Office Manager, C&C Engineering, Dallas, TX                                                                                                     2004 C 2005

  • Trained and managed six-member team in all job duties, delegated assignments, assessed staff performance and provided ongoing guidance, and collaborated HQ on hiring and payroll issues
  • Increased Energy Department revenue by 38% by streamlining internal processes; standardized price structure and bid process, maintained client database, oversaw data updates and information management efforts, developed marketing materials and client presentations, and steered customer relations


Administrative Assistant & Plans Examiner, Metro Code Analysis, Fort Worth, TX                                              2002 C 2004

  • Returned to Metro Code Analysis to establish strict quality standards for administrative procedures; created and maintained client database, streamlined plan review process to guarantee 24-hour turnaround on all projects, and diligently tracked and reviewed energy plan reviews


Project Coordinator, HMH Engineering, Las Vegas, NV                                                                                       2000 C 2002

  • Managed new land development projects from start to finish C conducted extensive research of public records, collaborated with governmental agencies, prepared and secured approval of applications and permits, and managed client communications


Office Assistant, Cities of Lake Worth and Bridgeport (Contracted through Metro Code Analysis), TX                    1997 C 1999

  • Provided critical administrative support to the Planning and Development, Code Enforcement, and Building departments of the Cities of Lake Worth and Bridgeport



Studies towards Bachelor of Science in Business, Santa Monica College, Santa Monica, CA                          2009 C Present

General Education Credits, Tarrant County College, Ft. Worth, TX                                                                                  2004

Studies in International Relations, Brigham Young University, Provo, UT                                                             1999 C 2000


~ Professional Development & Certifications ~

Adobe CS4 (Photoshop, Illustrator, InDesign) Training, ~ Building Science Certification ~ Residential & Commercial Energy Code Certification ~ Certified Energy Star Home Energy Rater

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