yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

profile

 

• motivated professional offering over 13 years of solid and progressive experience in hospitality services, office management and customer service capacities.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• skilled at performing independently or within a team to exceed all operational goals and objectives.
• dynamic communication, organization, problem solving, and relationship management skills.

 

professional experience

 

housekeeper walt disney world resort & parks                                                           2009-present

• utilize strong organizational, time-management and problem solving skills in providing quality housekeeping services for disney s all-star, disney s old key west, animal kingdom lodge, disney s yacht & beach club, and disney s port orleans.

 

food & beverage trainee disney college program                                                            2008-2009

• hand-selected from over 200 universities across the united states to participate in the walt disney world college program and international program, gaining experience in diverse working environments around the world.
• effectively managed point of sale operations, managed cash flow and the opening/closing of restaurant s terminals systems.

 

office manager catholic social services                                                                            2006-2008

• actively served as liaison between all clientele and county human services, facilitating productive communication and timely resolutions to problems.
• efficiently prioritized and coordinated multiple tasks simultaneously to complete projects within deadlines.

 

banquets server eastern michigan university                                                                    2008-2009

 

cashier kmart                                                                                                                     2004-2006

 

quick service worker eastern michigan university                                                            2003-2006

 

data entry specialist new center associates                                                                     2001-2002

 

food service worker k-caf                                                                                                 1997-2001

 

professional education

 

hospitality management devry university                                                                               present

 

coursework in hospitality management/communication eastern michigan university               2008