career profile

information technology manager and technically-savvy professional with proven expertise in overseeing all technology functions and overall responsibility for providing technology vision, enable innovation and understand information technology (it) trends that can create business value. keenly able to identify it issues followed by swift problem resolution. successfully interface with end-users utilizing tact and patience to field issues and address concerns. far-reaching knowledge of it security, backup, disaster recovery, file share services; repair or replacement of pc desktops and workstations.

sarbanes-oxley compliance / project management

staff development training & support / annual technology budget implementation

it personnel management / contract negotiation

highlights of expertise:

•     it project management •     security administration •     disaster recovery

•     network administration •     system analysis •     it prioritization/planning

•     it strategies & initiatives •     client relations •     8x7 help desk support

technical proficiencies

microsoft windows server, apple os x, linux, unix sco open server, symantec products, microsoft exchange server, vmware esx

, lan/wan, citrix, windows 2000/2003, microsoft exchange 5.1/2003, anti-viral and anti-spam applications

professional experience

 

it manager

wci communities c palm beach gardens, fl                                                 2/2005 c present

• direct the professional success of 8 technicians, application programmers, system administrators, and network engineers; contributed significantly to the promotion of 4 technicians to system and network administration positions.
• proactively work to identify technology initiatives to drive additional revenue opportunities, operational efficiencies, or improved customer and employee satisfaction.
• govern adherence to all it policies and procedures covering change control, security, back-ups, and sarbanes-oxley it processes.
• solidify excellent relationships with internal and external clients and ensure that client needs are met
• lead as project manager responsible of network/phone services for 1500 users.
• collaborate with director of infrastructure during voice, data, audio, and video system projects.

significant accomplishments:

-        delivered several golf club campuses, high profile facilities that include golf maintenance facilities, club houses, golf courses, stores, and fitness centers.

-        successfully delivered voip system for 37 sites - 980 users with the network infrastructure team.

-        maintained 90 servers, 1000+ phones, 900 pcs, 250 blackberries, & 565 cell phones; 94 mpls sites and 47 site-to-site vpn connections achieving 99.98 % uptime.

-        skillfully executed the migration of the wci nt domain to windows server 2003.

-        successfully managed and delivered multiple remote offices on time and under budget.

 

 

 

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it consultant

bayshore homes c royal palm beach, fl                                                                     10/2004 c 02/2005

• stood as strategic resource and advisor to corporation on the capabilities, costs, and benefits of technology within long-term planning.
• partnered with client advising them how to use information technology to meet their business objectives by designing the entire network infrastructure.
• ensured organization was working on the most important technology initiative including the order they should be worked on.

significant accomplishments:

-        accurately configured domain controllers, exchange servers, routers, firewalls, antivirus servers, file/printer servers, fax servers and terminal servers; rendered web design and intranet services.

 

network infrastructure manager 

trans-eastern homes - coral springs, fl                                                          4/2000 c 10/2004

• demonstrated a clear expertise in it and system development; effectively championed the need for system improvement, integration and deployment among the various internal groups.
• governed functionality of network infrastructure including maintenance of microsoft 2000/2003 servers and the exchange servers, configure windows xp/2000 on desktops/laptops, administration and maintenance of active directory, dns, dhcp, wins, terminal services and group policies.
• refined and restructured network with 560+ users in 37 remote locations; directed the success of a 5-member technical team.
• oversaw the use and implementation of an $800k information technology operating budget.
• executed the duties of 3 full-time employees including network and help desk support administration.

significant accomplishments:

-        pioneered the computer support technician as the first to be hired in this position.

-        rose from technical support lead to network infrastructure manager in 3 years.

-        integrated $600k in lan/wan infrastructure; implemented innovative technologies to provide network connectivity to as400, windows 2000/2003, and pc systems.

-        recognized $50mm in sales profits in 1 weekend and $700mm in 8 months due to a network design for marketing events.

-        oversaw $200k windows 2000 pro and network printer implementation project; exceeded timeline expectations and budget constraints by $50k.

-        migration, installation and configuration of the microsoft exchange 2003 servers on time.

 

***additional experience: desktop support ckitchen & cabinetry, ceo c c.s.i., it department director c navipac s.a., and it department director c mepandina s.a.***

 

education

 

bachelor of science in information technology management

bachelor of science in psychology

universidad catolica santiago de guayaquil  - guayaquil, ecuador

 

 

professional development

 

• vmware certified professional
• itil foundation certified
• linux comptia certified
• currently pursuing ccna certification
• currently pursuing apple os x certification
• microsoft exchange server 2003