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yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.




  • talented professional offering over 5 years of solid and progressive experience in administrative operations, personnel support and customer service.
  • in depth experience in client-focused industries focused on delivering world class customer service; recipient of numerous achievement awards for exceptional customer service.
  • consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • team leader adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • experienced in persuasive communication; expressing ideas in ways that lead clients to understand sales presentations.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • technically proficient in windows operating systems, microsoft office software, and retail pro.


professional experience


customer service representative m & t bank                                                                               2009

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base and increasing product/service sales.


relationship banker ii provident bank                                                                                                                  2009

  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

human resources coordinator best buy                                                                                                    2007-2009

  • effectively oversaw a wide variety of hr functions, including presenting benefit/service options, coordinating product training, implementing report procedures and handling employee issues.

teacher knowledge beginnings                                                                                                                     2002-2007

  • skillfully provided a full range of age-appropriate actives that encourage childhood academic and social development.

administrative assistant sparks personnel office                                                                                       1998-2000

  • sharp business acumen and experienced in managing broad scope of administrative operations, from maintaining employee files and compiling spreadsheets to preparing reports and documents.


package handler united parcel service, inc.                                                                                              1995-1998

volunteer receptionist smithsonian institution/national science resource center                                 1993-1996


professional education


coursework in visual communications westwood college                                                                           present


coursework in business/marketing management/art/education prince georges community college            present

coursework in business management bowie state university                                                                               1997

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