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The Following Text Is An Unformatted Professional Resume Sample
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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~ abc@xyz.com
qualifications summary
• customer service c blends integrity, innovative thinking, and leadership attributes to ensure first-rate customer satisfaction. optimizes service delivery through decision-making talents, critical thinking skills, and an unwavering drive to excel. excel with little or no supervision.
• team building and motivation c effectively communicates and motivates team members, fostering an atmosphere of teamwork and collaboration with an emphasis on goal attainment.
• competitive drive & strategic thinking c personable, persuasive, and highly respected for business acumen, displaying a positive leadership approach, and consistently surpassing goals.
• product knowledge and expertise c maintains thorough and up-to-date product knowledge, industry trends, and customer requirements.
professional experience
booth clerk, 2003 c present
safeway, branch #985, san francisco, california
• compute charges for merchandise or services and transact payments, refunds, and adjustments.
• prepare merchandise for display, or for purchase.
• track the contents of safe and ensure monetary transactions are accurate.
• recommend and provide advice to newly hired employees on a wide variety of products and services.
• answer telephones to provide information and complete requests for money orders.
• greet customers and discuss the type, quality and quantity of merchandise sought for purchase.
• keep records of transactions, and generate reports calculating the number of customers entering an establishment and sales completed.
• demonstrate integrity to mange the "gift card mall" with over 250 partner gift cards as "gift card champion".
• recipient of the presidential gold superior customer service award & silver superior customer service award.
free lance computer consulting and repair, 2004 c present
• oversee the performance of home computer systems; train users in the proper use of hardware or software.
• answer user inquiries regarding computer software or hardware operation to resolve problems.
• enter commands and observe system functioning to verify correct operations and detect errors.
• set up equipment for client use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• install/perform minor repairs to hardware, software, or peripheral equipment, following installation specifications.
• maintain records of communication transactions, problems and remedial actions taken, or installation activities.
• read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• refer major hardware or software problems or defective products to vendors or technicians for service.
• confer with clients to establish requirements for new systems or modifications.
education
computer science, 2001-2003
san francisco state university, san francisco, california
technical competencies
software: microsoft windows (95 though 7); microsoft word and microsoft excel; built customized installation disk for winxp; configure routers/firewalls for proper network use.
hardware: building computers from scratch (5 years); replacing, installing and setting up various computer components; setting up a small business network.
other proficiencies:: bilingual in english/german; typing, 10-key, wrapping flowers, making arrangements, and writing on cakes
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