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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



solutions-focused healthcare administrator eager to offer strong experience in facility management, team building / training, budget / cost control, strategic analysis, program development, quality assurance, patient relations, and regulatory compliance toward assisting an employer in delivering quality services.



profile of qualifications


         top performer who supports the delivery of responsible patient care based on industry and / or healthcare facility standards of practices, and improves operational processes to enhance the overall quality of medical services.

         integral leader who provides superior staff recruitment that encourages low turnover rates and high levels of loyalty, along with planning and prioritizing tasks to maximize use of resources and meet various facility goals.

         excellent communicator who seamlessly interfaces between physicians, patients, families, and healthcare staff.

         out-of-the-box thinker who offers up-to-date knowledge of industry trends and patient needs / requirements.

         current member of the cumberland county adult care home community advisory board (2010 c 2013).

         past active member of the health care reform committee (1996 c 1999).



education & technical summary


bachelor of arts in healthcare administration (projected 2011, 3.55 gpa)                                            college / university

associate of science in accounting (3.68 gpa)                                                                             colorado technical university


key areas of recent study

strategic management • quality improvement methods in healthcare • medical ethics • managed care

health planning • policy management • principles of marketing • statistics • business ethics • business law


microsoft office • kronos for healthcare • intuit quickbooks • microstaffer • microsoft project • peoplesoft



professional synopsis


staffing / home care administrator, american nursing agency, city, state                                                           2005 c 2007


         utilized broad scope of industry knowledge toward handling all financial and administrative functions, budgeting, payroll, and records management, along with recruiting, training, and directing a top-performing home care team.

         cost-effectively performed contract negotiations while implementing policies and procedures to achieve key goals.

         drove business growth by attending job fairs and networking meetings to build patient-focused nursing teams.

         realigned the home health / staffing department to enhance efficiency, and conducted monthly staff meetings.

         handled comprehensive risk and benefits management functions for the high-volume nursing agency.

         prepared the agency for successful medicaid and medicare surveys.


director of hospice staffing services, hospice by the sea, city, state                                                                         2003 c 2005


         applied dynamic leadership talents toward improving a fiscal budget from a -$185,000 to a +$685,000 in less than one year, including effectively managing all expenses relative to budgets, purchases, and department overtime.

         tracked monthly statistics (e.g. charges, adjustments, and claims totals), identified trends, and proposed solutions.

         enhanced organizational productivity by realigning billing and accounts payable / receivable departments.

         recruited, trained, developed, and managed resourceful staff members per jcaho guidelines.


continuous care team manager / staffing supervisor, vitas healthcare, inc., miramar, fl                           2001 c 2003


         strategically steered continuous care team building and general staffing operations, including supervising nine staffing coordinators, 3 billing specialists, and 270 full-time and part-time nurses and home healthcare aides.

         ensured staffing ratios were met when patients were placed on continuous care, along with promptly handling operational complaints, providing workable solutions, and referring issues as necessary to the rn team leader.

         supported the delivery of high-quality services by attending daily team manager meetings to discuss patient status.



recent supplemental experience


owner / operator, devine catering & event planners, city, state                                                                       2009 c present

program control analyst ii, mantech international, inc., city, state                                                                      2008 c 2010

program control analyst, apptis, inc., city, state                                                                                                             2007 c 2008

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