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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ ~ (xxx-xxx-xxxx

career objective

bilingual collections specialist eager to contribute superior client relations, administrative, and analytical skills towards continuing to support ww grainger in improving financial and operational performance


ø  strong practical financial services and team leadership experience, with expertise in collections, credit analysis, issue resolution, reconciliations, and transactional oversight

ø  solid record of facilitating a client-focused, service-oriented environment vital to maximizing resident satisfaction and retention while reducing outstanding accounts

ø  proactively generate reports instrumental to senior management in assessing business performance

ø  dynamic communication, presentation, negotiation, and relationship management skills; superior time management and organizational abilities

ø  sharp technical proficiencies including excel, word, powerpoint, and outlook), sap, and great plains

ø  fully bilingual in english / spanish

professional experience

credit analyst c international, ww grainger inc., chicago, il                                                                        2/08 c present

  • apply extensive collections experience, depth of knowledge regarding financial transactions, and bilingual communications skills toward supporting the latin america, caribbean, and miami areas; successfully reduced days sales outstanding (dso) by nearly 75% from 184 to 47 days
  • diligently review a/r for delinquent accounts and follow up with customers, investigate account discrepancies and efficiently resolve any issues, and generate wire reports and review transfers on a daily basis to ensure timely order release and reconciliation
  • run d&b reports and interpret financials to assign credit limits to clients; develop long-standing relationships with new and established customers
  • actively contribute to branch, sales, and distribution center meetings and deliver proposals to support continuous process improvement initiatives


staff accountant, rsm mcgladrey, chicago, il                                                                                                  5/07 c 1/08

  • led four-member team in daily operations and monitoring cash count with client twice weekly
  • maintained and analyzed general ledger, reconciled daily cash flow from jp morgan transaction balance report, counted and reconciled incoming payments, prepared bank deposits, and recorded and monitored transactional activity on key accounts
  • performed monthly procedures including preparing, reconciling, and releasing monthly achs; reconciling inter-company debits and credits; and producing month-end financial statements


credit & collections administrator / staff accountant, tetra pak inc., vernon hills, il                                        3/06 c 5/07

  • in recognition of outstanding performance, swiftly progressed to position entrusted with managing collections for 250 major customer accounts in the chilled division, as well as performing a broad scope of accounting functions across the chilled, processing, office services, information technology, and human resources departments
  • accurately reconciled and prepared monthly reports on cost center expenses, supporting budget planning efforts
  • processed daily check runs, prepared wire release documentation, analyzed general ledger accounts for reclasses, reconciled interest earned and interest paid on investments, reconciled netting companies, performed month-end bank reconciliations and treasury reporting, and calculated sales and use tax and fixed assets
  • worked closely with clients to address issues related to shipments, pricing, account updates, and credits; successfully increased collections from 85% to 94%
  • calculated monthly days sales outstanding for three us divisions and canada and presented monthly results to senior management


clerical coordinator, alivio medical center, chicago, il                                                                                    insert dates

  • quickly promoted from office assistant to clerical coordinator responsible for comprehensive oversight of eight receptionists
  • hired, trained, and scheduled team to meet business needs for six-day workweek
  • managed all front desk activity and ensured accurate patient registration, billing, and insurance verification


bachelor of science in finance, northeastern illinois university, chicago, il                                                                2005

~ professional development ~

presently pursuing cpa designation

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