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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


quality-oriented customer service professional eager to offer high-volume appointment scheduling, business support, and client relations experience toward optimizing an employer s success.  integral team player with the ability to make decisions which reflect positively on business productivity and customer satisfaction.  excellent communicator who can handle multiple assignments within deadline-driven environments.  ambitious self-starter who demonstrates strong attention-to-detail and sharp analytical and problem-solving skills.  top performer who is a 5-time award winner in customer service excellence at cp federal credit union.



key areas of expertise


appointment scheduling                     business communications                     customer service                         fiscal support

administrative support                        data entry                                                cash handling                               information management

client relations                                    interpersonal relations                            microsoft word                              internet applications



professional synopsis


cp federal credit union, jackson, mi

call center representative                                                                                                                                                        2007 c present


         apply a broad scope of administrative support talents toward providing optimal customer service within a fast-paced call center to include expertly processing / transferring loan data and handling disputes on debit and visa cards as necessary.

         play a key role in guaranteeing all bank customers are provided with accurate information and courteous, personalized services in relation to multifaceted financial transactions.

         ensure exceptional customer satisfaction levels by proactively responding to and troubleshooting key issues.

         maximize information management efforts through efficient data entry practices, including performing at above-average productivity levels at all times.


teller                                                                                                                                                                                                     2006 c 2007


         contributed strong multitasking skills toward facilitating diverse client banking transactions such as deposits / withdrawals, electronic transfers, loan payments, ticket sales, and check re-orders, among others.

         strategically steered customer service success by proficiently handling client requests and effectively resolving business challenges per strict corporate and federal financial regulations.


miejers, city, state

cashier                                                                                                                                                                                                             2006


         achieved advantageous sales generated by building valuable customer relationships to ensure superior service levels.

         performed all cash handling duties and operational transactions (i.e. sales, returns, exchanges), along with completing the proper documentation of monetary values through solid recordkeeping and register balancing practices.


the beauty spot, aberdeen, scotland, uk

salon manager / nail technician                                                                                                                                                      2003 c 2005


         drove operational success of a full-service salon by recruiting / supervising a top-performing 7-member staff, overseeing all fiscal activities, and actively promoting diverse brand lines to maximize bottom-line profits.

         utilized sharp organizational proficiencies to accurately manage the booking of high-volume appointments to attain consistent #1 client service rankings.


additional professional roles held prior to 2003





sonography program (in progress)                                                                                                                                             jcc college

introduction to diagnostic imaging • introduction to psychology • wellness


extensive medical terminology coursework                                                                                                                         baker college

medical terminology • human relations • oral communications • internet communications

yyyyyy x. yyyyyy

(xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am eager to offer progressive appointment scheduling, business support, and client relations experience toward maximizing your organization s success.  i have proven myself to be an integral team player who can make decisions which reflect positively on business productivity and customer well-being.  i can also contribute the ability to seamlessly prioritize and complete multiple individual and team assignments within deadline-driven environments.


to compliment my professional background, please note that i have finished extensive sonography and medical terminology coursework such as introduction to diagnostic imaging and human relations, among others.


currently, as a call center representative for cp federal credit union, i apply a broad scope of administrative support talents toward playing a key role in ensuring clients are guaranteed courteous, personalized service while concurrently optimizing information management efficiency through accurate data entry and organizational practices.  within this role, i have been recognized as a 5-time award winner in customer service excellence.


you will find me to be an ambitious self-starter who can also boast of previous experience managing the booking of high-volume appointments to attain consistent #1 client service rankings.  in addition, i can demonstrate strong attention-to-detail and sharp analytical and problem-solving skills.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.






tammy walker

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