YYYYYY X. YYYYYY
Dynamic, articulate and results driven Senior Level Management Executive with a proven track record of leading critical revenue development, client relations and facilities oversight for key leaders in the Community Association Management Industry. Solid ability to diffuse volatile situations while maintaining exceptional customer service results. Eager to integrate proven leadership, staff development and budget management talents toward supporting the goals of a progressive employer. Core competencies include:
Detail Oriented and Accurate
Natural Leadership Style
Hire, Train and Motivate Staff
Business Analysis/Process Improvement
Cultivate Internal & External Alliances
Decision Making/Problem Solving
Quick to Foster Confidence/Trust
Persuasive & Effective Speaker
Risk Assessment/Loss Mitigation
Customer Retention and Relations
Budget and P&L Accountability
2007 to 2010: Company Confidential, Xxxxxx, Fl
Assistant Director of Property Management Division
Led portfolio management strategies to optimize revenue, profitability and customer satisfaction results for 27 properties generating $10MM in annual revenue.
Applied dynamic problem solving, customer relations and leadership talent to oversee all services delivery, staff development, start up operations and financial management functions; communicated business objectives to a wide variety of staff, property managers and clubhouse directors.
Monitored financial performance, evaluated profit and loss positioning and managed operations budget.
Collaborated with janitorial, landscaping, maintenance and irrigation staff to communicate performance objectives, assign projects and solve issues; delivered ongoing staff development and provided feedback to drive cohesion among the team.
Created an environment dedicated to customer service and support; made client comments and feedback available to staff, and worked diligently to ensure top notch services delivery.
Selected by Company President to lead operations and development initiatives for a $4.5MM condo property; lead aggressive turnaround strategies for this underperforming property and oversee staff of 6 property managers and 80 associates tasked with delivering superior customer service and support.
1992 to 2007: Cenvill Development Corporation - Project Director
Began tenure in role as a Customer Service Representative and gained successive promotions to Maintenance Director and Project Director.
Provided leadership for operations at the Century Villages at Pembroke Pines comprised of 5000 units.
Drove marketing, sales and client relationship building strategies to maximize revenue and profitability results for this adult-only community; leveraged exceptional understanding of the property management industry to quickly produce results.
Led development of 135,000 sq.ft. property; collaborated with key vendors and service providers to develop standardized operations expectations, and supported efforts to create brand imaging to drive sales and interest in this high-end community.
YYYYYY X. YYYYYY
Dear <Name Here>,
I have enjoyed much success in my career as a Senior Level Management Leader, and am ready for additional responsibilities and challenges. Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.
I have an excellent track record of cultivating business relationships and executing aggressive turn-around strategies leading to direct and immediate impact to bottom line performance. According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>. I am well versed in <specific here> and know that I could be an integral member of your team. I am a highly effective leader with the ability to gain the allegiance and loyalty of employees at all levels, and am dedicated to providing a world-class customer service for each client.
In addition, I am highly experienced in cost containment strategies, P&L management, program development, training and driving profit and revenue goals by integrating new systems and processes. I am innovative, creative, and dedicated to employee development and team building to enhance performance results. With tenacious drive and endless dedication, I am poised to make an immediate impact in how your business operations; I know that I would be a valued team member from day one.
As a proven leader, I believe it would be mutually beneficial for us to meet. I will contact you soon to arrange for an interview. Should you require any additional information, I can be contacted at the phone numbers listed above.
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