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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Information Technology Professional
Well-rounded and energetic professional with 9+ years experience seeks new
challenge and opportunity to apply consummate skills as an IT Executive.
♦ Key areas of Expertise ♦
Help Desk Support
System/Network Installation
LAN/WAN Installation
Configurations
Upgrades/Maintenance
User-need Assessments
System Research/Design
Data Recovery
Rebuilds
Trouble Shooting Analysis
Alarm Systems
Customer Service
yyyyyy x. yyyyyy
Professional Profile
Escalate business development through innovative initiatives that increase productivity and revenue growth; exceed goals and expectations
Organized and detail-oriented; design, develop, analyze, implement, configure, support, and maintain new systems, networks, servers and applications
Self-motivated leader who ensures a safe work environment and compliance with environmental standards
Communicate technical and complex information easily and concisely
Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, cost-effective business system solutions and applications
yyyyyy x. yyyyyy
Employment History
IT Administrator 04/2008 C 04/2010
Fleming Companies, Fleming Network Services ▪ Bryant, AR
Effectively maintained all in-house IT for central and northwest offices and job-site trailers throughout the state of Arkansas
Boosted business development though exceptional Help Desk support; managed user accounts, and recommended hardware/software to clients by user-need assessment
Aided in planning, design, research, and implementation of systems
Essential member who installed, configured, and upgraded operating systems/software, computers, monitors, network infrastructure, and peripherals; applied OS patches and upgrades
Conducted troubleshooting, provided solutions, and modified applications for use in various departments; oversaw the rewiring of cabling
Skillfully resolved equipment and data concerns; efficiently implemented solutions or outsourced providers as required
Spearheaded daily system monitoring, and conducted Server and Active Directory configuration and maintenance
Team member who performed windows imaging, ghosting, and data recovery including virus removal and repair
IT/Network Technician, Contractor 02/2008 C 02/2009
PC Rental & Repair ▪ Little Rock, AR
Successfully completed various Dell projects and PC roll-outs; completed a 300-unit rollout for Arkansas Children s Hospital
Key player who administers technical assistance; troubleshoot hardware and software concerns and provide solutions and repairs
Proficiently coordinate LAN/WAN installation, configuration and maintenance; conduct troubleshooting analysis
Certified Alarm Installation Technician, AlarmTec Systems ▪ Sherwood, AR 12/2007 C 02/2008
Certified Alarm Technician, Triple S Alarm ▪ Little Rock, AR 02/2007 C 06/2007 & 09/2006 C 12/2006
Certified Alarm Technician, Secure Vision ▪ Little Rock, AR 09/2005 C 09/2006
Installed security and fire alarm systems for commercial and residential properties; performed pre-wires, and service calls on existing systems
Launched CCTV/DVR and gate controller installation and networking
Demonstrated valuable leadership qualities; ensured correct use and maintenance of equipment and supplies; promoted and improved workplace safety and environment practices
IT Technician Level 2 Support 01/2007 C 02/2007
UAMS, Physical Plant ▪ Little Rock, AR
Acquired HEAT messages regarding software and hardware concerns; implemented repairs
Lead IT Technician 02/2001 C 09/2005
Arkansas Peripheral Services ▪ Little Rock, AR
Successfully performed all Cat5e network cabling and cable termination during the remodel phase of the Little Rock Federal building 5th floor
Increased productivity through successful hardware and software repairs, network installations, and technical support
Effectively dismantled and rebuilt laptops and desktops
Proficiently climbed towers to hang antennas for various wireless infrastructure installations
yyyyyy x. yyyyyy
Computer/Technical Skills
Software/Databases:
Internet Explorer 2.0 C 8.0
Microsoft Office Suites 97-2007
ACT! Corporate Versions 9.0 C 2010
Qwik Quote
MAS90 and MAS200
Symantec Backup Exec version 12
PACOM
McCormick versions 9 and 1200
OnScreen Takeoff
Microsoft Exchange
Symantec End Point Protection 11.0 and 11.5
Norton Antivirus
SQL Server 2005 and 2008
SpinRite
Go ToMyPC
PQDI(Partition Magic)
Norton Ghost
GPart-D Partition Tools
Microsoft PowerPoint
Visio
OneNote
Adobe Reader/Adobe Professional 8 and 9
Nero Multimedia Suite 7 C 2010
Symantec Corporate version 10
Paragon Hard disk manager
Acronis Software
Operation Systems:
Windows 95, 98, ME, XP
Vista
Windows 7
Windows Server 2000, 2003, 2007, 2007R2
Fedora Linux
SuSE Linux
Networking:
Power-Over-Ethernet switches and devices
Linksys hubs & switches, managed/unmanaged
Proxim wireless equipment
Cisco Aironet Wireless AP s
Netgear hubs and switches
Dell PowerVault Tape Backup
HP Servers
Dell Servers
Cat5e and Cat6e plenum/non-plenum rated wire
LMR 600 Coax
Heliax LDF 5 and LDF 7 coaxial cable
24g Wireless grid antennas
Outdoor wireless antennas various types
25 G Towers
45 G Towers
Termination of patch panels
Cat5e, Cat6e and Coaxial cable
Fiber LIU
Gate Control
Wired and Wireless cameras
RDP
PACOM
Pre-Wires/Post-Wiring
Cable testing and verification
Fluke Testers
Cable toning with cable toner
Blackberry device server and configuration
UPS equipment
yyyyyy x. yyyyyy
Education & Professional Development
A+ and Net+ Course Completion Certificates 2003
ITEC Computer Training ▪ Little Rock, AR
Refresher Computer Courses 2001 C 2002
Pulaski Technical College ▪ Little Rock, AR
Electronics Engineering 1999
ITT Technical Institute ▪ Little Rock, AR
Additional Training
Certified Level 1 NBFAA Alarm Technician
Dealing With Difficult People Certificate
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