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0000 xxxxxx xxxx , xxxx , xxxxx 00000

Information Technology Professional

Well-rounded and energetic professional with 9+ years experience seeks new

 challenge and opportunity to apply consummate skills as an IT Executive.

Key areas of Expertise

   Help Desk Support

   System/Network Installation

   LAN/WAN Installation



   User-need Assessments

   System Research/Design

   Data Recovery


   Trouble Shooting Analysis

   Alarm Systems

   Customer Service

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Professional Profile                                                         

  Escalate business development through innovative initiatives that increase productivity and revenue growth; exceed goals and expectations

  Organized and detail-oriented; design, develop, analyze, implement, configure, support, and maintain new systems, networks, servers and applications

  Self-motivated leader who ensures a safe work environment and compliance with environmental standards

  Communicate technical and complex information easily and concisely

  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, cost-effective business system solutions and applications

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Employment History                                                          

IT Administrator                                                                                                           04/2008 C 04/2010

Fleming Companies, Fleming Network Services Bryant, AR                                                                 

   Effectively maintained all in-house IT for central and northwest offices and job-site trailers throughout the state of Arkansas

   Boosted business development though exceptional Help Desk support; managed user accounts, and recommended hardware/software to clients by user-need assessment

   Aided in planning, design, research, and implementation of systems

   Essential member who installed, configured, and upgraded operating systems/software, computers, monitors, network infrastructure, and peripherals; applied OS patches and upgrades

   Conducted troubleshooting, provided solutions, and modified applications for use in various departments; oversaw the rewiring of cabling

   Skillfully resolved equipment and data concerns; efficiently implemented solutions or outsourced providers as required

   Spearheaded daily system monitoring, and conducted Server and Active Directory configuration and maintenance

   Team member who performed windows imaging, ghosting, and data recovery including virus removal and repair

IT/Network Technician, Contractor                                                                                02/2008 C 02/2009

PC Rental & Repair Little Rock, AR                                                                                                      

   Successfully completed various Dell projects and PC roll-outs; completed a 300-unit rollout for Arkansas Children s Hospital

   Key player who administers technical assistance; troubleshoot hardware and software concerns and provide solutions and repairs

   Proficiently coordinate LAN/WAN installation, configuration and maintenance; conduct troubleshooting analysis


Certified Alarm Installation Technician, AlarmTec Systems Sherwood, AR                  12/2007 C 02/2008

Certified Alarm Technician, Triple S Alarm Little Rock, AR            02/2007 C 06/2007 & 09/2006 C 12/2006

Certified Alarm Technician, Secure Vision Little Rock, AR                                           09/2005 C 09/2006

   Installed security and fire alarm systems for commercial and residential properties; performed pre-wires, and service calls on existing systems

   Launched CCTV/DVR and gate controller installation and networking

   Demonstrated valuable leadership qualities; ensured correct use and maintenance of equipment and supplies; promoted and improved workplace safety and environment practices


IT Technician Level 2 Support                                                                                      01/2007 C 02/2007

UAMS, Physical Plant Little Rock, AR                                                                                                  

   Acquired HEAT messages regarding software and hardware concerns; implemented repairs


Lead IT Technician                                                                                                       02/2001 C 09/2005

Arkansas Peripheral Services Little Rock, AR                                                                                      

   Successfully performed all Cat5e network cabling and cable termination during the remodel phase of the Little Rock Federal building 5th floor

   Increased productivity through successful hardware and software repairs, network installations, and technical support

   Effectively dismantled and rebuilt laptops and desktops

   Proficiently climbed towers to hang antennas for various wireless infrastructure installations

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Computer/Technical Skills                                              


Internet Explorer 2.0 C 8.0

Microsoft Office Suites 97-2007

ACT! Corporate Versions 9.0 C 2010

Qwik Quote

MAS90 and MAS200

Symantec Backup Exec version 12


McCormick versions 9 and 1200

OnScreen Takeoff

Microsoft Exchange

Symantec End Point Protection 11.0 and 11.5

Norton Antivirus

SQL Server 2005 and 2008



PQDI(Partition Magic)

Norton Ghost

GPart-D Partition Tools

Microsoft PowerPoint



Adobe Reader/Adobe Professional 8 and 9

Nero Multimedia Suite 7 C 2010

Symantec Corporate version 10

Paragon Hard disk manager

Acronis Software


Operation Systems:

Windows 95, 98, ME, XP


Windows 7

Windows Server 2000, 2003, 2007, 2007R2

Fedora Linux

SuSE Linux


Power-Over-Ethernet switches and devices

Linksys hubs & switches, managed/unmanaged

Proxim wireless equipment

Cisco Aironet Wireless AP s

Netgear hubs and switches

Dell PowerVault Tape Backup

HP Servers

Dell Servers

Cat5e and Cat6e plenum/non-plenum rated wire

LMR 600 Coax

Heliax LDF 5 and LDF 7 coaxial cable

24g Wireless grid antennas

Outdoor wireless antennas various types

25 G Towers

45 G Towers

Termination of patch panels

Cat5e, Cat6e and Coaxial cable

Fiber LIU

Gate Control

Wired and Wireless cameras




Cable testing and verification

Fluke Testers

Cable toning with cable toner

Blackberry device server and configuration

UPS equipment

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Education & Professional Development                       

A+ and Net+ Course Completion Certificates                                                                                    2003

ITEC Computer Training Little Rock, AR                                                                                              

Refresher Computer Courses                                                                                                 2001 C 2002

Pulaski Technical College Little Rock, AR

Electronics Engineering                                                                                                                   1999

ITT Technical Institute Little Rock, AR

Additional Training

Certified Level 1 NBFAA Alarm Technician

Dealing With Difficult People Certificate


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