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0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

details-driven, solutions-focused professional eager to contribute proven hospitality and administrative support talents, as well as solid guest relations, operational liaison, and workflow prioritization skills, toward maximizing a progressive cruise company s onboard organizational productivity.


profile of qualifications

 

ø  contribute sharp analytical skills, excellent problem-solving abilities, strong interpersonal relations talents, and solid written / verbal communication proficiencies in support of diverse hospitality operations.

ø  skillful at performing independently or as a valuable team member to exceed various organizational goals; able to effectively interface with all company representatives through to executive level.

ø  adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and organizing workflow to maximize productivity, efficiency, and quality.

ø  completed four rigorous years of tourism and hospitality management training in ohrid, macedonia.

 


professional synopsis

 

customer service associate

electronics expo, succasunna, nj                                                                                      2008 c present

 

ø  apply dynamic interpersonal relations talents toward overseeing comprehensive client services activities to include promptly handling customer requests and resolving business challenges.

ø  demonstrate a strong knowledge of products and company policies to achieve continual organizational success and exceptional levels of customer service at all times.

ø  liaise between staff, sales professionals, and customers to ensure seamless business processes at all times, along with providing clients with appropriate account support.

ø  perform all cash handling duties, as well as completing the proper documentation of monetary values through consistent recordkeeping and data entry practices.

 

front desk agent

hotel tino, ohrid, macedonia                                                                                                     2005 c 2008

 

ø  directed wide-ranging administrative tasks within a hotel front desk area, including effectively checking guests in and out, efficiently handling all room requests, accurately performing cash transactions, and upholding ceaseless superior customer service standards.

ø  assisted guests with all hospitality needs, including providing dining reservations, local history / tourism information, and essential driving directions.

ø  represented an exceptional image of the facilities which led to a loyal visitor base and the encouragement of fellow associates to make decisions to reflect positively on organizational well-being.

ø  facilitated smooth communication between front desk, restaurant, and housekeeping personnel.

 


education and professional development

 

tourism and hospitality management training (four years)                                                ohrid, macedonia

 

proficient in microsoft office, fidelio management systems, and internet explorer.

 

fluent in english, serbian, croatian, and macedonian; knowledgeable in italian, spanish, french, and german.

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply proven hospitality and administrative support talents, as well as solid guest relations, operational liaison, and workflow prioritization skills, toward maximizing your progressive cruise company s onboard organizational productivity.  i have completed four rigorous years of tourism and hospitality management training in ohrid, macedonia, and am fluent in english, serbian, croatian, and macedonian languages.  i also hold proficiencies in italian, spanish, french, and german.

 

you will find me to be a solutions-focused professional who can contribute sharp analytical skills, excellent problem-solving abilities, strong interpersonal relations talents, and solid written / verbal communication proficiencies in support of diverse hospitality operations.  in addition, i have the ability to foster cooperative teamwork across a multitude of personnel levels, and can effectively interface with all company representatives through to executive level.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

adrijana mitevska

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