yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-driven recent mba graduate specializing in large-scale project management / life cycles, business analysis, strategic planning, end user support, and client / customer services eager to optimizing a progressive employer s productivity and profitability.

profile of qualifications

 

         top-performer who effectively manages projects and system development processes using pmi and sdlc fundamentals.

         integral leader who develops and maintains user requirements, test plans, project plans, test scripts, and risk plans to include managing and configuring diverse applications, as well as creating and deploying policy / procedure documentation.

         excellent communicator who seamlessly interfaces with all levels of business representatives, along with leading key meetings and project update conferences with internal / external end users and broad scope of clientele.

         ambitious self-starter who provides solid financial, workload, investigation, and inspection data analysis and reporting.

professional synopsis

 

informatics specialist

 

         strategically steer an enterprise-wide database system conversion for the department s environmental health division to include drafting detailed business rules, requirements, and testing documents, as well as researching and developing critical system requirements.

         expertly provide database-related informatics requirements and data analysis; manage and maintain financial systems; and direct licensing, invoice generation, and error resolution to ensure seamless business processes at all times.

         advise management on program data; assist with budget development and maintenance for technical projects; draft risk and quality plans for division it projects; and provide solutions-focused training and support for all database users.

         play a vital role in sustaining optimal operations by building and maintaining comprehensive databases required for multiple divisions.

 

software installer

 

         apply dynamic leadership talents toward directing banking software installation projects worth between $2 and $20 million in national contracts to include installing, loading, and testing software up to production time at individual bank sites; implementing training processes for up to 30 branch employees; and developing and designing training material to guarantee consistent business practices.

         maximize it productivity by promptly resolving software issues relating to testing, production, and client use, along with assuring appropriate functionality of banking software enhancements relating to daily bank transactions.

 

billing analyst

 

         contributed sharp analytical abilities toward reviewing cexp data for accuracy; preparing custom media billing for pseudo accounts; providing general ad hoc reporting; generating invoices; processing force cuts and suppressions; and maintaining files / databases.

         interfaced among credit analysts and managers to review draft invoices and guarantee invoice accuracy, along with liaising between account management and additional departments to resolve billing concerns and maintain superior client services at all times.

         reviewed and audited access databases to ensure custom invoices were complete and delivered within required sla to include preparing and completing projects and tasks (i.e. writing sql scripts, creating custom queries and databases).

 

consultant

 

         utilized broad scope of industry and software services knowledge to participate in design and review sessions with all levels of technical and business staff to include managing application design through various life cycle stages from initial requirements through to delivery.

         defined and documented complex business requirements and processes, along with researching and responding to client questions regarding css software and developing targeted requirements and documentation as applicable.

 

internet service representative

 

         demonstrated strong communication skills toward actively resolving network, connectivity, log-on, and router issues for dsl internet users by handling 50+ technical service calls per day to include working with management to enhance customer service processes.

education & certification

 

master of business administration (technology management emphasis graduated 2009)                  colorado technical university

bachelor of arts in business economics                                                                                                                 university of nebraska

 

project management certificate                                                                                                                  colorado technical university

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

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company name

address

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dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

as a top-performer who effectively manages projects using pmi and sdlc fundamentals, i am excited to build a rewarding career with your company, and am confident that my professional skills can achieve your key objectives.  i can offer 7+ years of solid, combined experience in project management, business analysis, strategic planning, and end user support, and am well-versed in all facets of training / development, business communications, and client / customer relations.

 

to complement my background, please note that i hold an mba (technology management emphasis) from colorado technical university and a b.a. in business economics from the university of nebraska.  i also attained a project management certificate from colorado technical university.

 

currently, as an informatics specialist for the tri-county health department, i strategically steer an enterprise-wide database system conversion for the department s environmental health division to include drafting detailed business rules, requirements, and testing documents, as well as researching and developing critical system requirements.  within this role, i successfully advise management on program data; assist with budget development and maintenance for technical projects; draft risk and quality plans for division it projects; and provide solutions-focused training and support for all database users. as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

you will find me to be a results-driven professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and complete multiple tasks within deadline-oriented environments while streamlining business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

tiffiney jones