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yyyyyy x. yyyyyy         685 luisa lane, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                        (xxx-xxx-xxxx abc@xyz.com

 

client-focused spa director eager to contribute proven business development, operations management,

 and customer relations expertise toward actively supporting an employer in maximizing revenue performance.

 

profile

 

         offer dynamic talents in results-driven spa management, training / development, and administrative support roles, including demonstrating expertise within strategic analysis and vendor relations capacities.

         excel in identifying lucrative opportunities and defining targeted strategies for capturing new business, developing existing clientele, and achieving solid leveraging in highly competitive markets; adept at liaising among executive-level personnel.

         adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         actively attend cosmetic / general business seminars since 2001 to include 2006 / 2007 orlando premier day spa convention.

 

~ education ~

 

bachelor of science in resort and hospitality management                                                   florida gulf coast university

 

professional synopsis

 

spa director the spa

hilton marco island, marco island, fl                                                                                                                  2008 c present

 

key business accomplishments

ø spearheaded all-inclusive pre-opening efforts in coordination with spa consultants to maximize seamless transitioning of business processes, as well as proactively provide input to optimize facility construction and design.

ø successfully lowered payroll costs by downsizing staff through strategic scheduling practices while concurrently maintaining positive morale among permanent team members.

 

         apply dynamic leadership talents toward directing comprehensive day spa operations to include supervising a top-performing 35-member team, developing budgets / sops, organizing inventory, and creating profit-driven marketing plans.

         maximize vendor relationship success by emphasizing product line strengths, as well as creating innovative promotional events to encourage substantial retail sales and attain essential business retention rates.

         participate in menu development to ensure culinary variety and pricing structure that is supportive to the spa s bottom line.

         administer all staff training to include effective instruction on providing courteous telephone etiquette, exceptional guest relations, outstanding spa services, and profitable retail sales.

         schedule spa employees to attain low labor costs, along with conducting efficient payroll efforts with hotel controller personnel to develop new department-wide operating procedures.

 

assistant spa director / interim spa director pacific waters spa

hyatt regency huntington beach resort & spa, huntington beach, ca                                                      2007 c 2008

 

key business accomplishments

ø strategically steered the profitable opening of a prestigious key west, florida-based day spa.

ø performed as acting spa director of the $3-million luxury day spa during personnel transitioning to include handling diverse management activities immediately after promotion to assistant spa director.

ø optimized operations by creating a training manual, front desk communications book, and how-to notebook.

ø resolved on-going staff scheduling issues to address changes in business needs and room utilization through the effective cooperation of human resources personnel and executive-level management.

ø minimized inventory surplus by developing spa-based tracking sheets, as well as organizing extensive storage areas.

ø built solid vendor relationships by updating outdated files and training front desk personnel on all related issues.

 

         drove business growth within a high-profile southern california-based premier day spa to include performing all short- and long-term goal planning critical toward maintaining a successful, cost-effective, and efficient operation.

         supported the proper positioning of facility relationships with key food / beverage vendors, as well as networking between hotel and regional sales / marketing teams to enhance public- and industry-wide knowledge and recognition.

         developed strategic alliances with industry representatives vital to business expansion, along with serving as an essential professional catalyst to the success of all fitness center, aesthetics, beauty salon, and boutique operations.

 

~ additional professional roles held prior to 2007 ~

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