Yyyyyy x. yyyyyy

 

21 Wick Drive l Xxxxxx, XXXXXX xxxxxx l (xxx-xxx-xxxx l abc@xyz.com

 

esults-driven Credit / Collections Professional specializing in Delinquent / Disputed Accounts, Multiparty Mediations, Financial Negotiations, Team Building, and Client / Customer Relations eager to contribute over 12 years of proven experience toward maximizing an employer s bottom-line.

 

Key Skills

 

Reconciliations / Collections          Confidential Account Management          Inbound / Outbound Calls          Client / Customer Relations          Recordkeeping / Data Management          Payment / Statistical Analysis

Delinquent / Disputed Accounts          Collection Campaign Management          Team Building          Training / Development          Multiparty Mediation          Financial Negotiations

 

Professional Synopsis

 

 

~ Recognized for outstanding job performance with Employee of the Year (2003) and 10-Year Longevity Award (2007) ~

 

         Utilized broad scope of industry knowledge toward performing the timely collection of past-due monies for multiple high-profile freight and commercial clients (i.e. ChoicePoint, Federal Express, IBM, Conway Freight).

         Expertly determined debt validity by obtaining comprehensive documentation and providing key data analysis.

         Applied solid leadership talents toward directing a 20-member collections team averaging $20,000 in weekly totals.

         Optimized collections efforts by utilizing positive dialogue to avoid negative client-to-debtor relationships.

         Interfaced among multiple parties during critical mediation attempts to perform accurate recordkeeping / documentation, as well as utilize in-house collection programs to initiate and oversee payment plans / timelines.

 

Education and Technical Summary

 

Associate s Degree in Marketing

(In Progress)

Xxxxxx College

 

~ Extensive Professional Communications & Financial Analysis Training ~

 

Microsoft Word • Microsoft Excel • Internet Applications