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Yyyyyy x. yyyyyy                 0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                             

Results-driven leader eager to contribute dynamic management, team building and interpersonal relation skills toward actively supporting a progressive organization as a key staff member



Ø  Offer approximately 8+ years progressive experience in a wide array of environments with a comprehensive management background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

Ø  Proactive leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients

Ø  Bilingual in Arabic and English


Professional Experience                

Metro Tax Services Milwaukee, WI                                                                                  2008-Present

Branch Manager

  Contribute dynamic leadership skills in managing employees, with full accountability for the effective administration of annual daily operations for a tax preparation.

  Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations including  preparing difficult tax returns and training staff.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  Assist customers with negotiating with IRS and the state Department of Revenue; manage employees schedule and suggested marketing ideas to gain more customers.


Capital Food Courts Milwaukee, WI                                                                                2005-2008

Restaurant Manager

  Problem-solved and negotiated a diversity of customer service issues by assessing problem situations and using conflict resolution.

  Hired, trained, and supervised bar staff in accordance with company policies, procedures, health and safety regulations.

  Effectively improved management techniques, attention to detail, and inventory control in order to drive profits

  Maintained all aspects of business operations including budgeting, cost control, accounting functions, sales.

  Coordinated food service activities and estimate food and beverage costs.

  Conferred with food preparers and other personnel to plan menus and related activities.

  Trained and coached new employees on how to increase sales, expand client base, handle customer feedback, and gain efficiencies in daily operations.


Prior experience

Unifrutti Cold Stores Saudi Arabia                                                                                  2000-2004

Distribution Sales Manager

Saklou' & Sons trd co. Saudi Arabia                                                                              1999-2000

Sales Representative



University Of Milwaukee Wisconsin, English language certificate

Mu'tah University Jordan, Bachelors in Economics & Business Administration


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