details-focused it specialist with numerous professional credentials eager to offer talents in network management, training / development, workflow prioritization, and customer service toward maximizing an employer s success.

 

 

         integral leader who contributes a proven record of progression to positions of higher-level responsibility and authority, including offering comprehensive skills in conceptualizing cost-effective, state-of-the-art it solutions to meet critical goals.

         ambitious self-starter who plans, prioritizes, and manages it tasks within high-pressure, deadline-driven environments.

         top performer who retired as chief navy counselor and former aviation electronics technician for the u.s. navy, including achieving 3 navy achievement medals, 5 good conduct medals, and various additional service and campaign awards.

 

 

m.s., educational technology (3.97 gpa)                                                                                                             national university

b.a., business administration (management emphasis; 3.21 gpa)                                                             northwood university

a.a.s., computer information systems (programming emphasis; 3.55 gpa)                st. clair county community college

 

microsoft certified trainer (mct) • microsoft certified desktop support technician (mcdst)

microsoft certified professional (mcp) windows xp • certified novell engineer (cne) netware 5

certified i-net+ professional • certified internet webmaster (associate level) • certified network+ technician

certified a+ service technician • certified novell administration (cna) netware 5 • certified help desk analyst (hda)

microsoft office specialist excel • unix levels 1 / ii administration training • project management training

computing / peripherals & accessories / software / communications / mobile computer category specialist

certified customer support specialist (css) • d-link networking specialist • apple product professional

 

 

owner / operator

 

         strategically steered the start-up of a high-volume business specializing in home movie transfers, cd / dvd duplication, video editing, and video post-production, including handling all sales, marketing, bookkeeping, inventory control, and customer service.

 

technical support

 

         supported store associates and customers with various pc / mac operating systems, software, hardware compatibility issues, peripherals (i.e. pdas, scanners, digital cameras, wireless devices, dvds, cd-rs, cd-rw drives), and upgrades.

         managed local pcs, macs, and linux-based computers on an internal network, and monitored and audited compliance with internet acceptable use policy and software licensing agreements.

 

network / service manager

 

         applied dynamic leadership talents toward administering novell networks throughout the school district (i.e. 25 buildings, 2,000+ computers, 12,000 students, 1,200 teachers / staff), along with setting up and administering novell groupwise e-mail systems (1,200 accounts) on netware 5.1 and nt servers for www services and nas (network application storage) services.

         maximized use of resources and met key objectives by planning and prioritizing services calls, including maintaining and repairing (i.e. hardware repairs, software conflicts, and troubleshooting) macs and windows pcs (i.e. 3.1, 95, 98, nt / 2000).

 

resume

~ page two ~

 

 

instructor

 

         design, develop, and present lesson plans on various microsoft office applications (i.e. excel, access, powerpoint, office integration), along with proactively serving as the schools faculty lead for a legal program evaluation team review.

 

technical instructor

 

         delivered targeted instruction for courses in the information technology professional program, including a+ core hardware, a+ core software, network+, microsoft desktop support technician, and help desk analyst / customer support specialist.

         expertly taught additional courses on microsoft word, excel, outlook, visio, windows xp, and sharepoint.

 

full-time faculty / itcs

 

         contributed solid it skills toward teaching 57 credit hours (19 classes) on networking, tcp / ip, introduction to lans / wans, internetworking, html, introduction to computers, microsoft office, and wireless networking, along with serving as faculty lead for certifications and credentials, and developing wireless networking / certification and network security courses.

 

instructor / corporate services

 

         utilized broad scope of industry and technical support knowledge to teach 8 quarter hours (4 classes) of pds-102 (windows 95) and pds-118 (excel 97).

 

instructor center for business & industry training / cis department

 

         led 188.5 hours (26 classes) in microsoft word, excel, and powerpoint; windows 3.1; windows 95 (transition and level i / ii); fundamentals of purchasing a pc; www publishing with html; and lotus 1 / 2 / 3 for windows (level ii) instruction.

         taught 60 credit hours (19 classes) of cis-110 (introduction to computers), cis-115 (microcomputer applications microsoft office 97), and cis-200 (electronic spreadsheets microsoft excel 97).

         recognized for job performance excellence with certificate of appreciation in august 1998.

 

 

completed delmar / cengage faculty development

teaching students how to learn

assessing and evaluating the adult learner

techniques for teaching special populations

teaching professional competencies across the curriculum

 

current us passport (expires 11 nov 2013)

certified bls for healthcare providers (cpr & aed) program (expires 10 / 2011)

 

michigan business education association member