yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
masters in social welfare candidate eager to contribute academic credentials as well as practical training/internship experience toward supporting a dynamic organization in delivering quality social services.
ø effectively define, develop and implement targeted action plans to maximize productivity and efficiency.
ø successfully recruit, train/develop, mentor and lead top-performing teams committed to providing superior service.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, clients and external contractors.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
ø demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.
ø trilingual in english, french and creole.
social work intern - hafali, ny present
case worker internship - fegs 2008
contribute dynamic communication and interpersonal relation skills toward effectively working with children ages 6 and 7.
apply organizational skills and strong attention to detail toward performing timely and accurate intake screenings and assessments.
effectively organize and summarize demographics, clinical impressions and reports, with strong focus on optimizing productivity and efficiency.
proficiently document comprehensive assessments, ensuring compliance with all program requirements.
apply advanced communication and active listening skills toward supporting each individual s needs and treatment plan.
support the design, development and implementation of plans and programs.
promote children s perception of problems and facilitate understanding of strengths and limitations, instrumental to assisting improvements in quality of life.
prepare, maintain and secure accurate and complete case records and participate in reviews.
customer service representative - au bon pain, jfk airport, ny 2002-2007
contributed dynamic interpersonal relation skills toward ensuring delivery of superior customer service in processing orders and payment as well as promptly addressing inquiries and troubleshooting problems.
successfully promoted exceptional customer service and satisfaction by promptly resolving issues.
master s degree, social welfare - stony brook university, stony brook, ny, graduating in 5/2009
bachelor of arts, psychology - stony brook university, stony brook, ny, 2007
associate degree, liberal arts - nassau community college, garden city, ny, 2005
social work licensing exam scheduled for 8/2009
microsoft word, excel, powerpoint
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