Results-focused, senior-level Sales & Operations Executive eager to contribute extensive talents
toward supporting the employer in optimizing bottom-line performance.
Proficiency in all aspects of sales and operations management including P&L (profit and loss), staff development and leadership, team-building, marketing, branding, turnarounds and process improvements. Assess and monitor all aspects of business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities. Seasoned experience in multi-channel sales and distribution, strategic planning, talent management, quality and cost control, and customer service and satisfaction. Excel in fostering and maintaining cohesive and collaborative relationships across the organization. Well-developed analytical, leadership, team-building, coaching and problem solving talents.
Saved considerable labor expenses for Prestige Jewelry International by reducing workforce by 25%.
Turned Prestige around from four consecutive years of sales losses to producing 33% profit.
Annulled $2M operating deficit at Sandberg & Sikorski and restored profitability within two years by overhauling management team, sales force and operational structure.
Drastically expanded revenues at Sandberg & Sikorski from $8M to $25M in five years.
Explored and identified critical operating deficiencies at Sandberg & Sikorski and launched improvements to grow volume by 15% while reducing headcount 25%.
Led acquisition and branding of new product line which secured $1.5M in first year of launch for Sandberg & Sikorski.
Eliminated 500 unprofitable accounts at Sandberg & Sikorski and refocused sales team s attention to high-value client relationships which bolstered sales volume by 80%.
Championed process reengineering initiatives at Frederick Goldman which accelerated invoice/order cycle by 300% and enabled same-day shipment of orders.
Reduced headcount within Frederick Goldman s finished goods production facility by 50% and heightened inventory accuracy to 100%.
Slashed overtime expenses eight-fold at Frederick Goldman through technology deployments which automated manual billing and inventory management of 3,000+ SKUs.
Prestige Jewelry International, New York, NY, 2007 to Present
Sales & Operations Manager
- Manage multiple departments concurrently such as customer service, IT, security, shipping, receiving, contracts, inventory control, human resources and sales.
- Drive cost-effective operations through proficiency in forecasting, budgeting and pricing.
- Personally manage company's top accounts and awarded for excellent customer service from both Sterling/Kay's and Macy's.
- Implemented in-depth training for sales and customer service personnel, and upgraded technology to drastically elevate service and satisfaction levels, vital to bolstering revenue growth.
- Conduct regular performance evaluations and provide constructive feedback to optimize morale and productivity.
Professional Experience continued Yyyyyy x. yyyyyy, Page 2 of 2
M. Fabrikant & Sons, New York, NY, 2004 to 2006
Director of Operations
Oversaw human resources, security/loss prevention, technology, contract negotiations and administration, customer service and major account management.
Directed, mentored, managed and supervised cross-functional team of 42 employees.
Adeptly navigated complete business operations encompassing sales, marketing, credit/collections, procurement, inventory control, and sales shows.
Hired, trained, motivated and managed highly productive sales personnel.
Revamped website to interest prospective customers and elevate client loyalty.
Directed full spectrum of quality control activities, client service and satisfaction, and coordination of memo returns, memo billing, and memo reconciliations.
Closed $800K of unprocessed billings in memo book and increased special orders by 57%.
Captured thousands of dollars in savings by introducing cutting-edge inventory system which lowered operating costs by 15%.
Sandberg & Sikorski / A. Jaffe Division, New York, NY, 1997 to 2003
Vice President, Sales, Marketing & Operations
Director, Customer Service, Billing, Shipping, Repairs & Reception
Reversed under-performing operations via corporate rebranding initiative which transformed company into extremely consumer-focused organization producing $50M annually.
Applied strategic decision-making strengths toward penetrating new markets and building territories into multimillion dollar revenue producers.
Streamlined multiple business processes to lower overall expenses by 30%.
Orchestrated refinements to corporate image and brand and led design of compelling advertising and merchandising collateral to win premium market coverage.
Directed design of corporate website to capitalize on eCommerce sales channel and integrated multimedia strategies to realize up to one million hits per month.
Remarkably generated 15% annual growth from 2000 to 2003 despite industry-wide decline.
Raised accuracy of inventory system to 100% while eliminating 800 SKUs and boosting capacity by 75%.
Frederick Goldman, New York, NY 1985 to 1997
Senior Account Executive / Account Executive, Major Retailer Division (1991 to 1997)
Manager, Billing, Shipping, Returns & Repairs (1989 to 1991)
Manager, Customer Service & Billing (1985 to 1989)
Steadily advanced through a series of promotions to drive sales operations among 40 top national chain accounts for leading U.S. jewelry manufacturer generating $150M in annual revenue.
Significant enhanced production, order fulfillment, billing, returns/repairs and customer service operations by launching measurable process improvements across all functions.
Outperformed peers to contribute 50% of total sales volume and salvaged relationships with dissatisfied customers by personally ensuring on-time delivery and order accuracy.
Successfully grew account revenues from $10M to $45M+ in six years.
Closed millions of dollars in business with high-profile retailers such as Sears and with high-end specialty chains such as Sterling, Marks Brothers Helszburg, and Littman.
Authored winning proposal to install smaller-scale production equipment into finished goods facility resulting in expediting specialty order fulfillment by 75%.
BS Degree in Business, Baruch College, New York
Certified Gemologist, Gemological Institute of America
Hiring Agent Name
I am currently seeking a challenging career opportunity in a senior-level management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you a strong background in sales and business operations management, substantial experience in personnel development and leadership, and outstanding accomplishments in devising high-impact sales, marketing and customer service efforts to propel significant business growth for multi-million dollar companies. I also possess remarkable capabilities in identifying business deficiencies and implementing process improvements which dramatically cut costs and elevate productivity. To complement these qualifications, I offer sharp communication, analytical, forecasting, budgeting, and prioritization skills which are paramount in executive-level management.
As a proactive contributor to your organization, you will find me to be a seasoned professional and stellar leader committed to supporting you in achieving your objectives through superior performance, insight, and initiative. I am confident that I could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!