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yyyyyy x. yyyyyy

33 andrea drive, clayton, nc 27527 ~ (xxx-xxx-xxxx / ( xxx-xxx-xxxx  ~ abc@xyz.com

qualifications summary

results-oriented professional with solid skill in service management. proven capacity to handle variable service-oriented functions necessary in supporting successful motorcycle brands such as harley davidson, kawasaki, suzuki, yamaha and honda. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and other professionals. talent to identify the strengths and weaknesses of service operations and ability to encourage a risk-free, positive atmosphere for employees to meet those needs.

professional experience

service manager, 03/2009 c 10/2009 ~ performance honda, raleigh, nc

service writer, 08/2007 c 11/2008 ~ matison motorsports, raleigh, nc

service manager, 04/2006 c 08/2007 ~ jones power sports, durant, ok

service technician, 01/2004 c 03/2005 ~ iron valley harley davidson, manheim, pa

service technician, 12/2002 c 08/2003 ~ cycle sports center, orlando, fl

 

management & supervision

  • determine schedules, sequences, and assignments for the work activities of mechanics, based on work priority, quantity of equipment and skill of personnel.
  • monitor employees' work levels and review work performance; recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures.
  • compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results.

 

policy development (warranty, repair & customer service)

  • develop, implement, and evaluate warranty and customer service policies and procedures related to repair of yamaha, kawasaki, suzuki, ducati and mv agusta, ktm, and polaris items.
  • conduct or arrange for worker training in safety, repair, and maintenance techniques, operational procedures, or equipment use.

 

service and repair

  • monitor tool, part inventories and the condition/maintenance of shop to ensure adequate working conditions to repair new and used motorcycles, dirt bikes, 4-wheelers, watercraft and scooters.
  • examine objects, systems, or facilities, and analyze information to determine needed installations, services, or repairs.
  • start engines, and monitor performance for signs of malfunctioning such as smoke, excessive vibration, and misfiring.
  • document inspection and test results, and work performed or to be performed as buell road race team mechanic.
  • replace parts such as gears, spark plugs, and reassembling engines when necessary.

professional development

factory trained five star yamaha technician

factory trained bronze suzuki service professional

factory trained at motorcycle mechanics institute, specializing in harley davidson, v rod and buell

dynojet dyno certification

the maine state police academy- full time police officer

the united states marine corps c artillery cannoneer/firearms instructor

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