Career-focused leader and team player eager to contribute dynamic Operations/Administrative, Human Resource Management and Client Relation skills toward actively supporting a progressive organization in optimizing operational and financial performance

yyyyyy x. yyyyyy

Ø  Offering numerous years of successful experience in client-oriented environment focused on maximizing financial performance through proactive management and collection of delinquent accounts

Ø  Excel in training, developing and leading high-performance teams

Ø  Strategically launched 3 sites in both the United States and Philippines and steered to consistently out-perform internal collection operations

Ø  Successfully executed targeted policies, procedures and action plans leading to 20% cost savings

Ø  Sharp business acumen, with the ability to define and implement strategies for boosting productivity, efficiency and bottom-line profits

yyyyyy x. yyyyyy

Capital One Auto Finance                                                                                                  2003-Present

Unit Manager

  Successfully drive operations and lead team members to optimize collection and skip tracing results

  Effectively steer full-scope resolution of delinquent accounts from 1 day past-due through post charge off, with a strong focus on containing financial risk/loss to company

Relationship Manager

  Demonstrated strong leadership skills in effectively managing operations of 2 remote outsourcing sites working collections for 0 to 82 days past due accounts; successfully launched 3 new domestic and international sites instrumental to boosting performance

  Traveled extensively to oversee operations of geographically dispersed sites across the U.S. and in the Philippines

 

United States Army                                                                                                               1999-2003
Squad Leader/Infantryman, CPL (P)

  In recognition of dynamic performance, promoted to Squad Leader, with accountability for the development and welfare of personnel in support of military missions

  Entrusted with coordinating and overseeing maintenance and security of $4M in equipment assets

yyyyyy x. yyyyyy

 

  Dealing with Unacceptable Employee Behavior; 2009

  Personnel Presence; 2008

  Intro to Project Management; 2008

  Managing with Impact; 2006

  Managing Within the Law; 2006

yyyyyy x. yyyyyy

 

Army Achievement Medals (4); National Defense Medal; Army Service Ribbon; Overseas Service Ribbon; Expert Marksmanship Badge (rifles/grenade); Expert Infantryman s Badge

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include several years of management experience with Capital One Auto Finance, where I have succeeded in establishing 3 new sites in both the United States and Philippines and steering initiatives to generate a 20% cost savings for the company while concurrently directing operations of 2 outsourced units. I am a hands-on, motivating leader who is highly effective in training, developing and leading teams to achieve and surpass targeted goals. I also offer you strong skills in customer service, relationship management, operations, and administrative functions.

 

To complement this background, I am consistently enhancing my skills and knowledge to further contribute to the employer s success through ongoing professional development, and have completed numerous programs in areas ranging from Human Resources to Project Management.  I also developed and exhibited strong managerial skills as a Squad Leader with the United States Army, where I was recognized with numerous performance-based awards.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Stephen Edwards

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

Contact Name

Company Name

Address

City/State/Zip Code

 

Dear _______________________________:

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION THAT WERE DISCUSSED DURING INTERVIEW) skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

Sincerely,

 

 

 

Stephen Edwards