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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



recent b.a. in communications graduate specializing in providing executive-level support, driving business efficiency, and delivering world-class client services eager to offer 8 years experience toward maximizing an employer s success.



profile of qualifications


         top performer who makes solid decisions to reflect positively on business productivity and company well-being.

         integral leader who seamlessly handles confidential administrative tasks while maintaining high-quality service levels.

         excellent communicator who effectively interfaces with all business representatives through to executive level.

         out-of-the-box thinker who plans, prioritizes, and manages assignments within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities.



key areas of expertise


executive-level support                 calendar management                 sales / operations support                correspondence drafting

travel / expense reports              workflow prioritization             travel / meeting scheduling              office machine maintenance

business communications             client / vendor relations          data / records management             inventory / supplies ordering



career highlights


         achieved personal assistant to ceo role with national awareness group during period of significant business change, events-in-progress, and work backlogs, and quickly mastered procedures and company practices despite lack of formal training.

         streamlined office procedures; redesigned memos, manuals and reports; and developed a more user-friendly filing system.

         saved costs and boosted staff morale with a fresh new appearance by identifying a tardy uniform supplier, establishing an evaluation committee to cut existing ties, examining alternative vendors, and selecting new uniform garments and look.

         developed a successful win-back repertoire for jc penney by integrating components of problem ownership, active listening, and reasonable compensation efforts, and was acknowledged by management for superior business initiative.

         overhauled a customer database plagued by inaccurate information and sporadic data update checks, including restoring order by establishing general templates and standards to ensure easy access to records and consistent data entry functions.

         recognized for job performance excellence via selection to challenging multi-tiered role with the netpreneurs despite competition from several high-quality candidates and lack of experience at the time.



professional synopsis


personal assistant to ceo, national awareness group, paramus, nj                                                                         2007 c 2009


         applied dynamic administrative support talents toward coordinating executive-level calendars and organizing multi-party meetings, events, and conferences, along with handling international and domestic travel and accommodations arrangements.

         expertly drafted, edited, and disseminated confidential company correspondence per internal formatting styles; organized all presentation documents for executives; and developed and managed comprehensive client and company databases.

         supported teams by assisting with claim backlog processing, business development, and additional activities as necessary.


customer service assistant, jc penney, paramus, nj                                                                                                            2004 c 2006


         spearheaded seamless administrative operations by promptly and effectively managing a front desk within a high-volume environment, including supporting 300+ retail associates and assisting in the delivery of superior customer service at all times.

         utilized broad scope of fine arts knowledge to help management with innovative sales promotions and special projects.


receptionist / personal assistant, the netpreneurs, richmond, va                                                                             2001 c 2004


         drove business growth by serving as the first point-of-contact for customers, including providing executive-level calendar support, handling travel arrangements, scheduling and confirming appointments, ordering supplies, and recording payments.

         demonstrated strong communication skills toward proactively responding to client concerns and resolving key challenges.



education, professional development & technical summary


bachelor of arts in communications                                                                                                    william paterson university


customer service • time management • interpersonal communications • public speaking • administrative operations training


microsoft office suite • microsoft windows xp • microsoft works • adobe photoshop •internet applications

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